POS Help Desk Support
Roth Staffing Companies

Job Info

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No Corp-to-corp. No 3rd party firms

100% local remote - candidates need to already be residing in Southern CA
2-3 months contract (possible extension)
$25 per hour (based on experience)
POS Help Desk Support Level 1

Partnered with a Restaurant client who has an immediate need to fill POS Help Desk Support position (retail or restaurant POS experience) who is available and willing to work rotating evenings and weekends.

Responsibility covers support for the business systems, including POS and Kitchen applications, multiple hardware and software platforms, data delivery, telecomm and network issues among others.

Responsibilities:

• Able to quickly analyze a situation and provide/coordinate either a temporary or permanent countermeasure
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Perform hands-on repairs, including installing and upgrading software, installing hardware, and configuring systems and applications
• Perform hands-off repairs (via telephone and without dial-in tools), including installing and upgrading software, installing hardware, and configuring systems and applications
• Perform user account administration in various systems
• Image and configure new user workstations and laptops
• Field incoming help requests from restaurants and field team members via help desk tracking tools, telephone and e-mail in a professional manner
• Record, track, and document the problem-solving process for each request. Include all successful and unsuccessful decisions made. Document what actions were taken through to the final resolution
• Perform post-resolution follow-ups to requests for assistance
• Prioritize and escalate issues (when required) to the appropriate experienced team members, management and/or vendor
• Update daily status reports and shift handover reports
• Establish and maintain a helpful positive rapport, efficient working relationship with all levels of management, restaurant teams, and fellow team members

Qualifications:

• Associate degree or equivalent business/industry training and experience required
• Experience in a technical support role
• Working Knowledge of basic computer hardware, including desktop PCs, networking equipment, wireless access points, printers
• Knowledge of restaurant POS systems

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

This job has expired.