IT Analyst I
The University of Texas at Arlington

Job Info

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Posting Number:

S05885P

Position Title:

IT Analyst I

UTSystem Title:

IT Analyst I

Department:

OIT Academic Technology

Location:

Arlington

Job Family:

Information Technology

Position Status:

Full-time

Work Hours:

Standard

Work Schedule:

Monday to Friday, 8 a.m. to 5 p.m.

• Understanding of the 24/7 support nature of IT.

Open to:

External and Internal

Salary:

Salary is commensurate based on qualifications and relevant experience.

Duration:

Funding expected to continue

Pay Basis:

Monthly

Benefits Eligible:

Yes

Benefits at UTA:

We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits

To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php

University Information:

The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 "Very High Research Activity" institution. UTA ranks No. 4 nationally in Military Times' annual "Best for Vets: Colleges" list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA's $22.2 billion annual economic impact on Texas.

Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100. The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.

Job Summary:

Part of UTA's elite support team who works within a technical team that provides professional support to clients, executives within university entities, including resolving software, hardware, security and network issues. Researches, evaluates, tests new hardware/software and makes recommendations to campus university based on findings. Assists with inventory, compliance and IT procurements. This position works under the supervision of a technical manager. May work nights and weekends as needed.

Essential Duties and Responsibilities:

• Configures, installs and maintains new desktops, laptops, tablets, mobile devices.
• Configures, installs, maintain printers, multifunction devices and creates print queues.
• Configures, installs, maintains standard supported software troubleshooting, analyzing, identify, repair and restore service of desktops, laptops, tablets, mobile devices including:
  • security, network issues and/or vulnerabilities on university equipment.

• Utilize server-based computer-management tools to resolve client incidents and requests daily.
• Interacts with end-users to provide professional consultation, recommendation for new hardware.
• Serve as liaison between OIT, clients, executives and other IT professionals on campus.
• Provides Tier 2-3 technical support, guidance and works with vendors to resolve issues.
• Researches, evaluates, tests, and documents desktop hardware for the university community.
• Participates in evaluation and testing of standard supported software packages for the university community.
• Makes recommendations based upon the findings.
• Performs other duties assigned including:
  • Update ServiceNow logs and utilize server-based computer-management consoles in daily work.
  • Creates and updates online documentation for standards, services, processes and procedures.

Minimum Qualifications:

• Associates degree in related field with at least one (1) years of hands-on computing work experience; or any equivalent combination of education, training and experience.
• Familiar with the field's concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• Obtain certifications as required by manager.

Preferred Qualifications:

• Bachelor's degree in related field with at least two (2) or more more years of hands-on computing work experience; or any equivalent combination of education, training and experience.
• Practical work experience with Microsoft Windows 7 and above OS and Applications, and Mac OS 10.X and Applications.
• Practical work experience in repairing PCs, Macs, Printers, and network connection issues.
• Experience with web development tools used to create, maintain, and update websites. A+, Dell, Apple, HP, and Microsoft certifications a plus.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills.
• Excellent customer service and phone skills.
• Knowledge of systems security procedures and protocol.
• Knowledge of data protection act, privacy and PCI compliance.
• Ability to troubleshoot issues and to coordinate with other IT functional areas to resolve and manage resolution.
• Ability to investigate and analyze information and to draw conclusions.
• Excellent communication skills.
• Ability to establish and maintain effective working relationships with customers and colleagues.
• An excellent team player with strong stakeholder management.
• Ability to learn and support new business systems, software and processes.
• Ability to communicate technical information to non-technical personnel.
• Skill in organizing resources and establishing priorities.
• Interact and communicate with peers and customers in a professional, client-focused manner while working both in a team setting and independently with limited direction.
• Use Management Tools and Consoles to resolve client incidents, and requests.
• Performs a variety of tasks.
• A certain degree of creativity and latitude is expected.

Other Requirements :

• Criminal Background Check conducted
• Ability to drive UTA vehicle

Working Conditions:

• May work around standard office conditions.
• May work in all weather conditions.
• May work around electrical and mechanical hazards.
• Repetitive use of a keyboard at a workstation.
• Use of manual dexterity.
• Climbing of stairs.
• Lifting and moving up to 40 pounds.

CBC Requirement:

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

EEO Statement:

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University's compliance with this policy.

ADA Accommodations:

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.

Number of Vacancies:

1

Minimum Number of References Required:

3

Maximum Number of References Accepted:

3

Special Instructions to Applicants:

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

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