Call Center Representative
Roth Staffing Companies

Job Info

Client in Los Angeles is seeking a Call Center Representative to work onsite

Location: Los Angeles, CA
Remote or In Office: In Office
Hours: M-F 8am-5pm
Parking Details: parking is provided
Job Title: Call Center Representative
Pay: $22/hr-$24/hr
Duration: temporary - 3-6 month assignment

Job Description: The Call Center Representative will provide excellent customer service through responding to telephone calls, emails, web chat and other interaction channels. This position acts as the most common touch point for the company and is expected to have broad knowledge of the processes, policies, and operations of the entire organization.

Responsibilities:
* Provides customers with information regarding company updates and payment processing
* Answers inquiries and investigates and routes potential claims to appropriate areas
* Problem solving and trouble shooting in the following areas: Cashiering functions including: billing inquiries, accepting payments, payment disputes.
* Payment processing functions including client payment status, lost/missing payments, filing for potential claims.
* Effectively multi task; handle e-mail, web chat, and phone inquiries simultaneously.
* Various special projects, research and other duties as assigned.

Requirements:
* 2+ years of customer service experience
* Bachelor's Degree preferred, but not required
* Detail oriented and highly organized
* Customer Service at the highest level and excellent communication skills (phone, email, chat, etc)
* Proficiency in Microsoft Office; familiarity with Oracle systems is a plus
* Will be tested on MS Office capabilities and Typing Test (must be able to type above 35 words per minute)
* Valid COVID-19 vaccine

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.