Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.
Current Employees and Students:If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for an opening as a Veterinary Customer Service Specialist-Shift Lead with the Small Animal Reception team. This position is a full-time opening (40 hours/week) on second shift with weekend commitment. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidate will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues and assisting with training and managing staffing issues; monitoring and providing feedback on employee performance and handling basic front-line customer issues during their scheduled shifts. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards; scheduling the Client Service team and resolving staff coverage issues, participating in recruitment, onboarding and training of new Client Service team members and other duties as assigned.
MINIMUM REQUIRED QUALIFICATIONS
High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 4 years of relevant experience required. 6 or more years of relevant experience preferred.
Desired Qualifications
5 years of experience in a customer services, healthcare or veterinary care environment
Prefer veterinary healthcare customer experience with customers, visitors, clinicians, technicians, and all other medical center faculty and staff
Experience in analyzing and interpreting information
Experience with electronic medical records systems and/or at least experience operating computers
Requires weekend, nights, and/or holiday hours
Hiring Range - $21.00 - $25.10
Additional Information:Standing for long periods of time,
Pushing/pulling/lifting up to 25 pounds,
Sitting/staring at computer screens for long periods of time
Exposure to animal dander and/or zoonotic diseases
Exposure to needle sticks, hazardous chemicals, and/or bio hazardous waste
Location:Veterinary Medicine - Dublin (2544)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The Ohio State University is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.
Applicants are encouraged to complete and submit the Equal Employment Identification form.
Subscribe to job alerts and upload your resume!
*By registering with our site, you agree to our
Terms and Privacy Policy.