Technical Writer
American Bureau of Shipping (ABS)

Job Info

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The Technical Writer is responsible for developing and maintaining product-related documentation such as but not limited to: User Guides, Release Notes, Quick Reference Cards, and Online Help. Other deliverables may include developing online content for tooltips, in-app guided walkthroughs or other user engagement content as needed.

The ideal candidate possesses a strong attention to detail and is comfortable working closely with Product Management, Engineering, Customer Success/Support and Sales teams to understand customer needs and gain a deep knowledge of the products supported. This person must be highly professional, organized, and able to work on multiple projects at once under tight deadlines in a fast-moving Agile software development environment.

What You Will Do:

• Develop high-quality technical and end-user documentation focused on driving customer success and enablement, as well as increase overall product adoption
• Work in fast-paced agile environment with both onshore and offshore teams, various schedules, and frequent release cycles
• Translate complex product information into clear, concise, and easy-to-understand content for both technical and non-technical users
• Capture and incorporate screen shots and graphics into documentation for enhanced usability
• Partner closely with engineering and product management teams to gain a deep understanding of products supported; including learning about target audiences to ensure the best user experience is delivered
• Act as the first user to test new features and functionality; ability to analyze, understand and advocate for the needs and expectations of target audiences
• Own the document review process to gather feedback and incorporate changes as needed

What You Will Need:

Education and Experience

• Bachelor's degree in communications or a relevant field
• At least 5 years of experience in developing both technical and end-user documentation, with a minimum of 3 years of strong instructional design experience.

Knowledge, Skills, and Abilities

• Self-starter, comfortable asking questions, as well as, working independently or with a team
• Solid working knowledge of content development practices
• Understanding of software concepts and the SDLC (software development lifecycle)
• A team player, and self-motivated quick learner, ready to explore new technologies and solutions
• Proficient at working with the following tools:
  • Microsoft Office 365: Word, Excel, PowerPoint, Teams, etc.
  • Online Help Authoring: Adobe RoboHelp, Madcap Flare, or other
  • Screenshot and Video Capture: TechSmith SnagIt, Adobe Photoshop, or other
• Preferred experience working with the following tools:
  • Agile Software Development Tools: ADO (Azure DevOps), JIRA, or other
  • eLearning Development: Adobe Captivate, TechSmith Camtasia, Articulate Storyline or other
  • In-App Content Development: Gainsight PX, WalkMe, or other user engagement tool

Reporting Relationships:

Reports to Sr. Product Owner or Above

ABOUT US

About ABS Wavesight

ABS Wavesight is the new ABS Affiliate maritime software as a service (SaaS) company dedicated to helping shipowners and operators streamline compliance while maintaining competitive,more efficient, and sustainable operations. Our mission is to develop world-class software products that improve vessel performance for the health of our seas, environment and self. The ABS Wavesight portfolio is comprised of best-in-class proprietary technology and third-party integrations that offer unparalleled insight into every aspect of a fleet's operations. Backed by ABS's 160-year legacy of maritime innovation and experience, our products are collectively installed on more than 5,000 vessels across the global fleet. Learn more about ABS Wavesight by visiting www.abswavesight.com.

About Our Benefits

ABS Wavesight proudly offers a variety of industry-leading benefits designed to enhance the life and well-being of our employees and their families. These benefits include, but are not limited to, medical insurance (PPO and HD), dental and vision insurance, Health Savings account (HSA), Flexible Savings Account (FSA), life insurance, accidental death and dismemberment insurance, disability leave programs, parental leave program, paid holidays, and paid vacation time. The Company provides an Employee Assistance Plan (EAP) that offers additional support in personal wellness, including work-life services. ABS Wavesight also offers a 401K plan with a generous company match, subject to plan requirements.

Equal Opportunity

ABS Wavesight is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws.

Notice

ABS and Affiliated Companies (ABS) will not pay a fee to any third-party agency without a valid ABS Master Service Agreement (MSA) authorized and signed by Human Resources. Any resume, CV, application, or other forms of candidate submission provided to any employee of ABS without a valid MSA on file will be considered property of ABS, and no fee will be paid.

Other

This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs

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