Technical Production Support Lead
MMC

Job Info

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We are seeking a talented individual to join our IT Product Support team at Guy Carpenter. This role will be based in N. This is a hybrid role that has a requirement of working at least three days a week in the office.

Guy Carpenter is the world's premier reinsurance intermediary and strategic advisor to leading insurance and reinsurance organizations, delivering integrated solutions through its industry-leading analytics and advisory services, highly specialized product knowledge and trading relationships with reinsurance markets around the world.

We will count on you to:

• Lead and mentor a team of production support engineers in maintaining and supporting our MERN stack applications in a production environment.
• Collaborate with cross-functional teams, including development, QA, and operations, to ensure the stability, availability, and performance of our applications.
• Monitor and analyze application performance metrics to identify and resolve any performance issues.
• Troubleshoot and resolve complex production issues, including investigating root causes and overseeing appropriate solutions.
• Develop and implement best practices for incident management, problem management, and change management processes.
• Implement and maintain monitoring and alerting systems to proactively identify and address potential issues.

What you need to have:

• Experience in supporting Full-Stack applications
• Experience working and supporting enterprise cloud solutions
• Proven leadership, people management & mentoring skills
• Knowledge of ServiceNow or other Change Management tools

What makes you stand out?

• Background supporting MERN or MEAN applications.
• Microservices architecture support experience.
• Expertise supporting APIs using API management.
• Data & application integration using Azure Integration Services or modern middleware solutions.
• DevOps, CI/CD skill set.
• Docker, Kubernetes & Azure proficiency

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

The applicable base salary range for this role is $81,400 to $162,700.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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