Team Leader - Brother's BBQ - Denver International Airport
Paradies Lagardère

Job Info

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Denver International Airport

POSITION SUMMARY:

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler's attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.
Leaders ensure guest satisfaction through proper training of employees and adhering to company SOPs. They make sure team members perform a variety of tasks, from preparing food, stocking supplies, serving, and cleaning tables and counters, resetting/bussing tables, greeting guests and answering questions. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public.

In joining our team, you commit to supporting this mission, by demonstrating our service standards at all times and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

DUTIES AND RESPONSIBILITIES.

All Paradies Lagardère jobs, including the Leader, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members. You must embrace our family culture by following our
core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests as well as be accountable to the Company and Restaurant Managers. Functions include, but are not limited to the following areas:
* Must have a passion for the guest!
* Must say "Yes", "Please", and "Thank You"!
* Must smile often!
* Exceed First Class Service standards and behavior with guests, business partners, and peers.
* Warmly greets and acknowledges guests upon arrival.
* Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
* Exceed company standards for food and beverage quality, service, and atmosphere while building positive customer relations.
* Serve as a role model and provide accessibility to staff while developing leadership and motivational skills. Exhibit efficiency in completing job requirements by working with a senseof urgency and consolidating tasks.
* Support programs to enhance staff morale and training.
* Acts with integrity and honesty while promoting the company culture.
* Assist with food, beverage, labor-management costs, receiving, storage, and inventory management.
* Lead each shift by delegating duties, assigning tasks, and following up with all team members.
* Demonstrate management and leadership ability through building effective relationships with customers, supervisors, and team members.
* Must be proficient in each area of the restaurant to assist when necessary

EDUCATION, EXPERIENCE, CERTIFICATIONS

* High School diploma or GED
* Food and Beverage experience is preferred but not required.
* Ability to take direction and collaborate in a team environment.
* Ability to work in a high energy and demanding environment.
* Good communication skills and the ability to work independently as well as with other team members.
* Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.
* ServSafe Certification or equivalent preferred.

POSITION QUALIFICATIONS

* Ability to work various shifts in a 7/365 team-oriented environment, including nights, weekends, and holidays.
* Excellent customer service skills and an ability to communicate effectively, in English.
* Strong self-motivation, leadership, and organizational skills.
* Positive interpersonal skills.
* Self-starter able to prioritize and handle various tasks simultaneously.
* Ability to adapt to changing priorities and unexpected situations.
* Proficiency required in reading, writing, and mathematics, in English.
* Ability to lift a minimum of 25 lbs. and perform essential job functions such as standing, bending, reaching, gripping,climbing on a ladder and walking long distances.
* Standing for long periods of time and the ability to work in an environment with varying temperatures

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