Systems Analyst Technical Lead
Blue Cross Blue Shield of Michigan

Job Info

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Blue Cross Blue Shield of Michigan (BCBSM) has an exciting Systems Analyst Technical Lead opportunity within the Service Engineering group.

About the Role:

The Systems Analyst Tech Lead will plan, build, and run the design & implementation of BCBSM's enterprise-wide DRM (Disaster Recovery Management) program, including testing, policies, maturity models, methodologies, sourcing strategies, plans, metrics and scorecards for all components of the program.

Please Note: Hybrid work structure, which requires working minimum 1-day per week on-site at our downtown Detroit office or Lyon Meadows (we provide free secured parking)

In this Systems Analyst Technical Lead opportunity, you will:

• Provide recommendation for prioritization of IT initiatives based on disaster recovery/business resiliency needs, IT workload, and budget. Review, analyze and finalize cost estimate plan for DR team/systems.
• Provide technical guidance on the business impact and opportunities. Develop and present proposals for modifications or replacement systems to improve business results. Recommend options, identify risks and analyze cost vs. benefits.
• Oversee the implementation (i.e., testing, issues resolution) of DR systems or modifications.
• Ensure Technical Recovery Plans and technical solutions meet or exceed customer expectations.
• Analyze technology trends to determine impact to the achievement of business goals. Perform assessments and provide recommendations based on business relevance, appropriate timing and deployment. Evaluate and ensure the conceptual completeness of DR technical solutions.
• Analyze and develop team/project forecast for services required from vendors. Negotiate Service Level Agreements (SLAs) for clients in accordance with IT standards and specifications, as required. Evaluate performance against SLAs and recommend changes for improvement. Ensure SLAs are achieved.
• Motivate direct team members and fosters a team environment. Recommend training programs targeting specific areas of improvement. Provide performance feedback to managers for team members.

"Qualifications"

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in related field preferred.
• Seven (7) years of Information Technology experience.
• Four (4) years' supporting multiple business areas and technical solution development/management required.

OTHER SKILLS AND ABILITIES

• Experience with planning and running Disaster Recovery programs and an understanding of systems infrastructure (data network, server/compute, storage, dB, etc.).
• Experience with using Salesforce Fusion Risk Management software a plus.
• Organized, excellent written & verbal communication skills and ability to facilitate meetings.
• Solid understanding of the client existing business processes, the key drivers and measures of success and the short-term and long-term direction of their business and technology.
• Strong understanding of the customer's overall IT architecture to understand the issues and implications of proposed system and hardware solutions.
• Must be innovative in identifying, proposing, prototyping, and overseeing the execution of IT system solutions.
• Build collaborative relationships and negotiate requirements across multiple groups.
• In-depth knowledge of business operations, systems requirements and IT processes.

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

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