Support Services Associate
University of North Carolina at Chapel Hill

Job Info

---

Department:

NC Botanical Garden - 525000

Career Area :

Administrative/Clerical Support

Posting Open Date:

11/22/2024

Application Deadline:

11/25/2024

Position Type:

Temporary Staff (SHRA)

Position Title :

Support Services Associate

Position Number:

20068149

Vacancy ID:

S024384

Full-time/Part-time:

Part-Time Temporary

Hours per week:

20

Work Schedule:

Flexible, Monday - Sunday
Flexible, 8:30 AM - 5:30 PM

Position Location:

North Carolina, US

Hiring Range:

$16.00 per hour

Proposed Start Date:

12/02/2024

Estimated Duration of Appointment:

6 months not to exceed 11 months

Be a Tar Heel!:

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit:

The North Carolina Botanical Garden (NCBG) has been a leader in native plant conservation, horticulture, and education in the southeastern United States for more than 50 years. As part of The University of North Carolina at Chapel Hill, we further the University's tripartite teaching, research, and public service mission through our own mission to inspire understanding, appreciation, and conservation of plants and to advance a sustainable relationship between people and nature. As a garden focused on conserving the biodiversity of southeastern native plants, we recognize that just as biodiversity is critical to a healthy ecosystem, diversity in people and perspectives makes our organization and community stronger. NCBG is committed to creating an environment in our gardens and natural areas where everyone's voice is heard and everyone feels safe and welcome.

Position Summary:

Complete sale of merchandise and plants in point of sale system, Lightspeed, for the Garden Shop; Process cash, credit, checks (includes use of credit card machine) for sales and reconciliation; Work assigned shifts (including weekends) and open and close the Garden Shop as necessary; Provide training sessions for incoming Garden Shop staff and assist with creating staffing schedules; Help maintain online shop and fill orders; Perform inventory check-in and reorder as necessary; receive items and create merchandise displays; Ability to become familiar with stock (plants, various gifts, consignment items, etc.) and being able to talk about their features with customers; Using great customer service skills to provide welcoming environment for all; Have a positive, friendly personality in order to work with Garden Shop staff and customers; General housekeeping for Garden Shop (dusting shelves, sweeping floors, etc.); Ability to execute other Garden Shop operations and policies, as needed.

Minimum Education and Experience Requirements:

High school diploma or equivalency.

Required Qualifications, Competencies, and Experience:

Customer Service Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Mathematics Knowledge of business arithmetic and the ability to add, subtract, multiple, and divide quickly and correctly. Communication-Oral Ability to convey information orally to individuals or groups to ensure that they understand the message. Ability to listen and respond appropriately to information from others. Sales and Promotions Knowledge of principles and methods for showing, promoting, and selling products or services. This includes strategy and tactics, product demonstration, sales techniques, and sales control systems. Program Knowledge/Records Administration Knowledge of and ability to maintain accurate records of merchandise received, inventoried and sold. Knowledge of and ability to maintain, verify, and coordinate cash accounting records from a variety of sources. Managing Work and Performance Ability to assign work and to establish work rules and acceptable levels of quality and quantity of work. Ability to review work, evaluate performance of others, and develop individuals' competencies.

Preferred Qualifications, Competencies, and Experience:

Experience using Point of Sale (POS) software on computer to process sales and/or cashier experience is preferred, if candidate does not possess POS experience, must have the ability to learn software required.

Special Physical/Mental Requirements:

Ability to safely lift and move up to 25 lbs. with or without reasonable accommodation.

Campus Security Authority Responsibilities:

Not Applicable.

Special Instructions :

H-1B sponsorship is not available for this position.

---