Super User & Data Analyst (CLS) (1st Shift) - Sacramento CA
APL Logistics Americas

Job Info

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JOB DESCRIPTION

Overview:

The Super User Data Analyst (SUDA) candidate will serve as a support analyst, assisting with LMS (Labor Management System) and Manhattan WMS (Warehouse Management System). Working closely with operations and customers, the SUDA will address data, model, and process issues throughout analytical project development, implementation, and production. Additionally, the SUDA will maintain data accuracy and consistency by navigating existing automated processes and procedures, while also managing reference documents."

RESPONSIBILITIES

Responsibilities:

• Efficiently communicating and providing support for LMS (Labor Management System) and Manhattan WMS (Warehouse Management System) to both operations and customers.
• Identifying root causes for recurring issues in LMS, Excel models, and data models, and documenting standard operating procedures to resolve these issues promptly.
• Collaborating with the operations team to enable reporting capabilities based on hourly operational reports.
• Creating visualizations through dashboards and generating reports for end-user consumption.
• Developing and implementing efficient data analytics projects, including data collection, storage, analysis (via data mining, process analysis, performance benchmarking, and descriptive analytics).
• Acquiring expertise in advanced data analytics and data modeling techniques.
• Regularly publishing daily operational numbers, weekly KPIs, and monthly KPIs.
• Compiling shift hand-offs and providing a daily update for the customer.

Reviewing Daily Timeline Results:

• Conducting a thorough line-by-line review of the previous day's production timeline in LMS (Labor Management System) and Manhattan WMS (Warehouse Management System) for both operations and customers.
• Addressing any significant gaps in time or indirect activities within the LMS timeline and collaborating with supervisors to resolve issues.
• Investigating and rectifying any discrepancies related to punch details that may impact the Efficiency Percentage (EP%).
• Ensuring that there are no negative EP% values due to incomplete punches or indirect functions.

Analyzing Daily Production Reports:

• Run the daily Gap Report and address any gap times exceeding 30 minutes.
• Investigate the identified individuals in LMS (Labor Management System) and Manhattan WMS (Warehouse Management System) identify potential causes of gap time.
• Edit and finalize the daily production reports for posting on the LMS board.

Reviewing Weekly and Monthly Production Reports:

• Edit the weekly production reports to ensure accurate information for daily posting on the LMS board.
• Detect any anomalies that may not have surfaced in the daily reports.
• Make necessary adjustments and refine the output for production report posting.

Incentive Report Verification:

• Conduct a detailed line-by-line review of the weekly incentive report.
• Confirm that all eligible employees are listed in the provided reports.
• Verify that hours match between LM Pay Records and the incentive report.
• Approve incentives within the LM system.

Operator Management in LM:

• Add new users and configure their settings in the Manage Users section of LM.
• Remove old users who are no longer employed at APL.

Monthly Reporting Support:

• Assist managers by providing daily, weekly, or monthly reports for review with employees.

Key Results:

• Project delivery and completion
• Customer support and build positive working relation with customer
• Support product capabilities from analytics standpoint
• Resolve any issues arising during analytics project development, implementation, and production

QUALIFICATIONS

Qualifications:

• Degree in Engineering or Data Analytics, Computer Science, or a related field.
• Business Associate education level.
• Interest in the field of operating systems.
• Proficiency in operational and technical incident management and resolution.
• Capability to analyze problems and/or operational requirements.
• Skill in managing and reporting information at the Operations management level.
• Familiarity with basic operations: Word, Excel, PowerPoint, and Outlook.
• Ability to handle and resolve operational and technical conflicts/problems.
• Proficiency in leading workshops to solve operational and technical issues with teams, including client teams

Additional Knowledge, Skills and Abilities:

• Supply Chain Expertise for Consumer and Retail Companies: Comprehensive knowledge of supply chain processes relevant to consumer and retail sectors.
• Inventory Management and Distribution Skills: Familiarity with both wholesale and retail inventory warehousing and distribution operations.
• Experience in Warehousing and Inventory Distribution: A minimum of 2 years of practical experience in managing warehousing and inventory distribution.
• Leadership and Collaboration Abilities: Proficient in leading teams and working collaboratively.
• Effective Communication Skills: Strong oral and written communication abilities.
• Discipline and Organizational Skills: Demonstrates a high level of discipline and organizational capability.
• Adaptability and Flexibility: Willingness to adjust schedules in response to contingencies.
• Proficiency in English: Fluent in both written and spoken English.
• Values and Principles: Upholds values such as respect, integrity, and innovation.
• Customer-Centric Attitude: Focused on achieving company, department, and personal goals through excellent customer service.
• Culture Awareness and Promotion: Understands the importance of organizational culture and actively contributes to its development across shifts.
• Project delivery and completion
• Customer support and build positive working relation with customer
• Support product capabilities from analytics standpoint
• Resolve any issues arising during analytics project development, implementation, and production

The typical starting salary range for this position is: $64,480 - $71,384.

The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.

Candidates are eligible for the following benefits:

• PTO
• 6 days sick time
• 8 paid holidays
• 1 paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program

ABOUT US

MAKING THE IMPOSSIBLE, POSSIBLE

APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.

AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.

EEO Statement for US-

The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.

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