Student Services Coordinator
Indiana University

Job Info

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Department

BIOLOGY (NW-BI-IUNWA)

Department Information

The Department of Biology on the Northwest campus of Indiana University is one of the largest departments within the College of Arts & Sciences (COAS). The department currently has 8 full-time faculty, many with active research projects, as well as several part-time faculty and student lab assistants. The department conducts science classes for students pursuing majors in all the colleges across the campus as well as students pursuing biology degrees within the department. The department offers dozens of sections of classes each semester, including lectures, labs, discussions, research, and independent study sections. Several labs in Marram Hall provide space for experiential labs in anatomy and physiology, microbiology, and genetics. Students pursuing biology degrees are often preparing for careers in medical fields, research, or environmental positions. We prepare our students to communicate effectively, think analytically, and develop the skills necessary to succeed in a rapidly changing world.

Job Summary

This position will provide support to the Department Chair, Pre-Health Advisor, full-time and part-time faculty, other staff, and the College of Arts and Sciences (COAS). The Student Services Coordinator will assist students with information regarding the schedule of classes; faculty information; COAS, department, and university policies; or direction to the appropriate offices or university personnel to assist with specific needs.

Department-Specific Responsibilities

• Maintains a professional working environment in the department office.
• Conversant and comfortable with the diversity of the biology curriculum and students, and embraces the mission of the university and the department.
• Maintains communication with the Chair (even when not present) and communicates on behalf of the Chair professionally and promptly; assists the department chair in all aspects associated with the student advising system, including scheduling appointments, administering, and recording results from placement exams, maintaining/updating student files electronically, and assisting in the preparation of letters and reports.
• Supervises hourly workers and time approval as needed.
• Helps the Academic Lab Specialist and Faculty maintain inventory for the department, including lab equipment and consumables, and office supplies
• Maintains the departmental web page, social media accounts, and apps including updating Faculty Professional Profile sites, departmental information, and communicating with students, the community, and other key stakeholders through a variety of social media platforms; be comfortable with all aspects of desktop publishing software to create brochures, flyers, and manuals.
• Provides search and screen support for both full-time and adjunct faculty; assists with travel as required, monitors the department budget including expenditures and balances; processes all faculty purchase requests including book orders and faculty research orders.
• Engages in student recruitment and retention efforts; maintains alumni contact information; electronic contact with students and alumni through social media such as Twitter, Facebook, etc.; provides administrative support for student clubs and organizations as needed including regional/ national associations to renew applications for the departmental membership.
• Works with the College of Arts & Sciences offices about adjunct faculty pay, to support tracking of curricular changes through the Curriculum Committee and on special projects as needed.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives.
• Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
• Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports.
• Accurately maintains electronic records and databases.
• Provides directions, support, and information to student organization representatives and other visitors to the department.
• Assists with daily scheduling, training, and gathering of student feedback.
• May prepare and disseminate handouts, presentations, or other materials.
• May assist with ordering or creation of promotional materials for student organizations or departmental needs.
• May provide guidance to other Student Services Coordinators.

Qualifications

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

Preferred

• Bachelor's degree

WORK EXPERIENCE

Required

• 2 years in office environment, higher education, or related field

Preferred

• 1 year of progressively responsible administrative/office management experience

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Demonstrates ability to maintain confidential information
• Demonstrates customer service skills
• Commitment to working with people of diverse backgrounds and demonstrated cultural competency

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Gary, Indiana

Advertised Salary

$31,200.00 - $34,798.40 per year

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Services Generalist
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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234

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