Sr Service Support Representative
Thermo Fisher Scientific

Job Info

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Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

Unity Lab Services provides a single source for integrated lab services, support, and supply management. Our customized service offerings and elite service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.

Discover Impactful Work:

At Thermo Fisher Scientific Inc., we offer an unparalleled opportunity to engage in meaningful work that makes a significant impact on a global scale. As part of the Unity Lab Services team, you will support the daily operations of the Pipette Calibration Program in GxP environments. This role is crucial in enabling our customers to achieve their goals, ensuring the highest standards of accuracy and compliance.

A Day in the Life:

• Schedule asset calibrations for preventative or corrective maintenance
• Coordinate and develop asset tracking sheets
• Operate within Maximo and Pipette Tracking software
• Maintain calibration records for GxP and non-GxP assets
• Coordinate asset pick-ups and drop-offs
• Ensure compliance with SOPs
• Offer mentorship and technical expertise to peers and clients
• Deliver excellent customer service
• Support other duties as assigned

Education

• High School Diploma or GED required

Experience

• Experience in GxP environment preferred
• Working knowledge of work order management system (Maximo) preferred
• Proven excellence in customer service skills
• Computer literacy

Knowledge, Skills, Abilities

• Attention to detail and technical problem-solving skills
• Ability to multi-task and promote a team environment
• Strong written and oral communication skills
• Proficient in Microsoft Office, especially Excel, and confident working in systems and databases
• Excellent time management and organizational skills
• Ability to work independently within the customer location

Benefits

Thermo Fisher Scientific offers competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Join us and become part of an innovative, forward-thinking organization with outstanding career and development prospects. Experience a company culture that stands for integrity, intensity, involvement, and innovation.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Compensation and Benefits
The hourly pay range estimated for this position based in California is $23.00-$26.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
  

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

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