Sr. Manager, Product Management - Mobile App, OMNI
Gap Inc.

Job Info

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About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

As a Senior Manager in the Mobile App domain, you will play a pivotal role in shaping the future of our digital shopping experience across Gap, Banana Republic, Old Navy, and Athleta. With a focus on driving significant business impact, you will lead the strategic direction and execution of high-quality mobile products that seamlessly integrate online and in-store experiences, driving customer satisfaction and revenue growth. Leveraging your deep expertise in mobile applications, SDK integrations, and omni-channel solutions, you will own the end-to-end product lifecycle-from ideation to launch and ongoing optimization. You will collaborate with senior leadership, cross-functional teams, and external partners to deliver cutting-edge mobile features that set industry standards and drive our brands forward.

What You'll Do

• Strategic Leadership: Define and lead the mobile product strategy, aligning with overall business goals to drive revenue, engagement, and customer loyalty across all brand apps.
• Customer-Centric Vision: Gain a deep understanding of customer needs through data analysis, user research, and market insights to create best-in-class mobile shopping experiences.
• Stakeholder Management: Serve as the primary point of contact for mobile strategy, communicating product vision, roadmaps, and performance to senior stakeholders, executives, and cross-functional teams.
• Performance and Optimization: Own the product performance metrics, including forecasting ROI, monitoring post-launch results, and driving continuous product optimization and adoption strategies.
• Data-Driven Decision Making: Utilize analytics, user feedback, and A/B testing to refine product features, prioritize the product backlog, and make strategic decisions that maximize business impact.
• Innovate and Iterate: Lead the formulation, testing, and iteration of product hypotheses to ensure the continuous evolution of mobile app features that meet customer needs and exceed market standards.
• Product Roadmap Ownership: Develop, prioritize, and communicate a clear product roadmap that drives the mobile agenda, ensuring alignment with broader organizational objectives and market trends.
• Lifecycle Management: Oversee the full product lifecycle, proactively identifying opportunities for new features and improvements that keep the mobile experience fresh and competitive.
• Cross-Functional Collaboration: Build and nurture strong relationships with engineering, design, marketing, and external partners to ensure seamless product delivery and integration.
• Mentorship and Leadership: Mentor and guide junior product team members, fostering a collaborative and innovative team environment focused on high performance and continuous learning.

Who You Are

• Experienced Product Leader: 7-9 years of product management experience with a strong focus on mobile applications and omni-channel solutions, with a proven track record of delivering impactful, customer-centric products that integrate digital and physical experiences.
• Omni-Channel Expertise: Deep understanding of omni-channel retail strategies, including how to bridge mobile and in-store interactions to create a unified customer experience.
• Technical Expertise: Demonstrated ability to work with complex mobile platforms, including hands-on experience with SDK integrations, APIs, and performance optimization techniques, specifically within omni-channel environments.
• Strategic and Analytical: Strong analytical skills with a proven ability to turn data into actionable insights, drive product decisions, and influence business outcomes across multiple customer touchpoints.
• Collaborative Communicator: Exceptional communication skills with experience engaging and influencing cross-functional teams and senior executives, articulating product needs, strategies, and omni-channel opportunities clearly.
• Agile Mindset: Deep experience with agile methodologies, modern software development practices, and leading product teams in fast-paced, dynamic environments.
• Innovative and Forward-Thinking: Entrepreneurial mindset with a passion for identifying new market opportunities, particularly those that enhance the omni-channel experience, developing business cases, and driving innovative solutions that connect digital and physical retail.
• Results-Oriented: Strong track record of managing product roadmaps, achieving key metrics, and delivering high-impact solutions that align with omni-channel business goals.
• Leadership and Mentorship: Proven ability to lead, mentor, and inspire teams, fostering a culture of collaboration, innovation, and excellence.
• Adaptable and Resilient: Thrives in ambiguity, quickly adapting to changes while maintaining focus on delivering results and driving the omni-channel strategy forward.
• Customer-Obsessed: Deeply committed to understanding and solving customer pain points across digital and physical channels, with a passion for enhancing the overall omni-channel shopping experience.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Salary Range: $161,300 - $213,700 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.

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