Job Description
If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
Responsible for ongoing systems maintenance/updates/changes of enterprise-wide Contact Center tools for both Webster and HSA bank. Will collaborate with a variety of teams to identify issues or address changes that are needed. Highly organized and detail-oriented individual needed to ensure proper tracking of tool changes/updates as well as contact center staff for access. Will participate in tool changes that are needed to support the shift in tools and participate on project teams to support new tools being released. Will support onboarding/offboarding of contact center staff as well as ongoing tool access as needed for both Webster and HSA bank.
Looking for someone who exemplifies a culture of excellence, effective communication and collaboration, and customer service with leadership, staff and internal customers.
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