Scheduler
ARS

Job Info

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Company Name

Conway Services Heating & Cooling

Overview

Conway Services is part of the largest heating, ventilation and air conditioning company with 70+ locations nation-wide. We provide our residential customers with exceptional service, guaranteed

We are hiring a Scheduler.

Pay: $20-25/hr Depending on Experience.

Provides support services by scheduling new construction and installation jobs and coordinating administrative activities so that work can begin on schedule with minimal problem and be completed within expected timeframes. Maintains records and data on work performed and supports good customer relations by responding to customer questions.

Responsibilities

• Receives calls from customers or builders and coordinates service or installation schedules.
• Prepares appropriate documentation and entry to activate and place scheduled work into system.
• Takes receipt of work orders and enters data in system for accurate billing of completed work.
• Prepares regular reporting of jobs in progress, backlog revenue and other departmental data.
• Coordinates inspections after work is completed. Provides liaison with inspectors on failed inspections to coordinate corrective actions and re-inspections, as necessary.
• Maintains data such as permits and/or completed inspections relating to working job orders.
• May invoice completed work, process lien forms or releases and call for payments when bills are overdue.
• May perform administrative functions in support of the department and prepare payroll processing.
• Performs record management by creating folders, filing information and updating records as needed.

Qualifications

HS diploma, or GED equivalent, is required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. Previous experience in customer service is desired. Basic computer skills and strong communication/interpersonal skills are required. Previous experience in service or dispatching is desired. An understanding of air conditioning/heating and/or plumbing are preferred.

Conway Services is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Conway Services may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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