Sales Operations Specialist Ecommerce (Level DOE)
Doosan Bobcat NA US

Job Info

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Job Information

Join Our Team of Groundbreakers & Be Part of Creating the Future
At Bobcat, we're not just a company; we're a force for innovation, and our diverse team of groundbreakers is at the heart of our success. With a legacy of excellence and a commitment to empowering people to accomplish more, we're seeking passionate individuals who want to be part of our mission.

Our company culture thrives on collaboration and creativity. We're a tight-knit, collaborative team that believes in turning dreams into reality. We've built a workplace that fosters personal and professional growth and offers competitive benefits to support your life outside of your career. If you're looking for an opportunity to make an impact at the forefront of the industry, we have a place for you!

The Sales Operations Specialist is responsible for the evaluation and management of sales processes, programs, and systems to minimize costs, improve customer satisfaction and ease of doing business with Doosan Bobcat. This role will work closely with members of our Sales and IT teams to manage and streamline systems and tools, refine policies and best practices, and collaborate on enhancements to existing processes. This position is also responsible for sales activity reports and analytics, sales productivity, field support for execution of complex deals, CRM (sales process) maintenance and other sales support functions.

This position is open to a location of Bismarck or West Fargo, ND.

Role & Responsibility

Sales Process Development

• Proactively identify and recommend ways to improve eCommerce Sales/Sales processes with the goal of improving customer experience, decision quality, reducing sales cycle time, improving scalability
• Lead conversion of customers sales journey through phone/email/web
• Convert sales leads while maintaining PCI compliance
• Identify and recommend ways to improve the site content to drive unassisted sales
• Involvement and execution of projects when required
• Manage Salesforce and Adobe Commerce sales process and maintenance
• Create or update existing dealer processes to fit with the new customer type and channel
• Lead or support implementation of SAP, Oracle, OSS, Quote and Order, Salesforce (sales process) and other company initiatives as required
• Ability to provide sales product knowledge on a wide variety of Bobcat equipment, Parts, Whole-goods, Accessories, Extended Warranty and Operator Training

Sales & Administration

• Drive the end-of-month, end-of-quarter sales effort by ensuring execution of warehouse and system invoicing efforts for all eCommerce sales orders for US & Canada
• Innovate and implement new processes driving a strong customer experience
• Manage commissions process and execution
• Manage & improve invoicing processes
• Align with tax team on process for online tax exemption execution
• Drive increased average order value by up selling to customers and providing site recommendations on related products
• AR troubleshooting to balance open accounts

Government Accounts Focus

• Lead government accounts to leverage the eCommerce system for order management
• Provide Government accounts with quotes for requested products

Customer Success Management

• Participate in and have a hands-on approach to complex situations or escalations and work with cross-functional stakeholders to resolve cases
• Troubleshoot customer cases: order tracking, change order requests, customer price quotations, credit and re-bill, notification of order correspondence, researching and application of credits and debits

Planning & Analytics

• Perform ad-hoc requests, create Inside Sales team reports and dashboards in Salesforce or OBIEE
• Act as information owner for Inside Sales related data sets. Responsible for data maintenance and accuracy. Troubleshoot issues and see through to resolution
• Ability to provide customers with fitment for sales solutions

Job Requirement

• Education Required: Bachelors degree in Business Administration, Business Management, or related major
• Experience Required: 2>5 years
• Dedication to excellent customer service
• Ability to manage multiple priorities and provide quick turnaround response to customers
• Demonstrated ability to challenge and improve upon existing processes
• Takes initiative and brings impeccable follow-up skills
• Shows good time management, project planning and project management skills in order to meet deadlines
• Demonstrates effective communication and presentation skills
• Knowledge of construction equipment and industry is a plus
• Demonstrates ability to be self-motivated, detail oriented and well organized
• Proficient in Microsoft Office Suite and Microsoft Excel with success in maintaining and organizing data
• Able to build positive business relationships and work collaboratively across organizational boundaries
• Experience working in a team environment
• Travel Required: < 10%

#GD #WAYUP

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.

Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

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