Receptionist/Secretary Pain Management-PRN
Holy Cross

Job Info

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Employment Type:Part timeShift:Day Shift

Description:
Job Title:

Receptionist/Secretary-Pain Management

Employment Type:

PRN

Shift:

Day

(SUMMARY) Position Highlights:

• Competitive salary
• Benefits - Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b)
• Quality of Life: Flexible work schedules
• Advancement: Career growth opportunities
• Location: Holy Cross Health has two hospitals and four healthcare centers all a short driving distance from Washington DC and Baltimore, MD

Description:

• Is responsible for greeting, welcoming and assisting patients and visitors entering the Department. Offers support, guidance and information as able to patient, visitor and colleague inquiries made in person, by phone, or via electronic communication. Supports department leadership/staff to facilitate the smooth running of daily operations. Supports outpatient intake, scheduling/rescheduling, new patient paperwork and check-in processes. Maintains a clean and orderly front desk with appropriate and accessible department information. Maintains patient confidentiality and upholds HIPAA standards at all times.
• Reports to the Department Director.
• Supervision and direction may be provided by Department Coordinators.

Responsibilities:

Hospitality:

• Greets patients and visitors
• Informs staff when patient arrives for scheduled appointment
• Answers questions, provides information and provides directions to patients, visitors and colleagues

Communication:

• Answers phone, manages caller needs, takes and relays messages. Recognizes priorities and communicates in a timely manner
• Check and manage voicemails
• Directs calls to appropriate resources
• Inform staff of patient's disposition or cancellation status
• Seek out information as requested by staff to facilitate patient management

Record Keeping/MISC:

• Assemble new patient charts; ensure essential documents are available for first appointment
• Ensure front desk has necessary supplies/printers are properly stocked
• Attend staff meetings; facilitate completion of sign-in sheet; file staff meeting documents
• Collect co-payments

Scheduling/Schedule Management:

• Print daily outpatient schedule
• Disposition outpatients in the Electronic Medical Record

• Document patient intake/referral details on appropriate form
• Schedule/re-schedule outpatients as appropriate

Required:

• High School graduate
• One year experience in a physician's office or hospital/medical environment
• Basic knowledge of medical and insurance terminology preferred
• Basic computer and typing skills
• Demonstrates excellent interpersonal and organizational skills as evidenced by professional recommendation
• Reads, writes, speaks and comprehends the English language
• Must be willing and able to become proficient navigating the hospital's Electronic Medical Record

About us:

Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties - Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high-quality health care services. We were named one of America's 100 Best Hospitals for 2021.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V)

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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