Quality/Training Specialist I - Georgia
Elevance Health

Job Info

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Position specific details: This is a Training role where the successful candidate will be supporting the training of our crisis call center staff. The ideal candidate will reside in Georgia. Hours for this role are 8am-5pm EST.

The Quality/Training Specialist I - Georgia is responsible for conducting quality trainings based on the NCQA, HIPAA, and contract guidelines.

Primary duties may include, but are not limited to:

• Determines the impact of new federal or state regulations on call center trainings.
• Develops and maintains departmental policies and procedures.
• Reviews, evaluates, and verifies the quality of call center trainings against predetermined measures and provides feedback to associates accordingly.
• Assures internal and external guidelines are followed to the fullest extent.
• Tracks and trends staff audit errors and determines mechanism for corrective action.
• Compiles and reports quality audit results to various internal departments as required.
• Conducts in-house training as needed.

Position requirements:

• Requires HS diploma or GED; 2 years of provider file systems experience; or any combination of education and experience, which would provide an equivalent background.

Preferred qualifications, skills, and experiences:

• Previous auditing or training experience preferred.
• BA/BS degree preferred.
• Behavioral health and/or crisis training preferred

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