Program Manager - Sonitrol
Securitas Electronic Security

Job Info

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OVERVIEW

Securitas Technology is a world leader and global provider of security, health and safety solutions and services. We're guided every day by our commitment to making the world a safer place. We are seeking a dynamic and experienced Program Manager. Our world-class portfolio comprises three trusted, market-tested brands: 3xLOGIC, PACOM, and Sonitrol, which have a combined legacy of over 100 years in the security industry. Driven by constant innovation to meet continuously evolving physical and cyber threats, our solutions provide unparalleled quality of products and services to protect people, property, and assets.

The primary function of this role is to provide overall program management for the Sonitrol business. This includes organizing and supporting functions such as customer service, territory expansion, national account program and scheduled reporting to a base of franchises and corporate owned branches. This is a customer facing role that requires some knowledge of Video Management Systems, Electronic Access Control Systems and Intrusion Detection Systems. The role will be based at Sonitrol's Headquarters in Fishers, IN.

Attention to detail and customer relations skills are key to success in this role, and essential in the Company's growth strategy. Excellent written and verbal communications skills, the ability to manage multiple tasks and priorities simultaneously are a pre-requisite for success in this role.

Sonitrol is a dynamic company and offers a highly challenging, yet interesting work environment. This position will be expected to engage with the Sales, Technical, Marketing and Finance teams, sharing and working with them to achieve the highest level of success and customer satisfaction.

ROLES & RESPONSIBILITIES

• Develop and maintain and working knowledge of Sonitrol products.
• Work with Sonitrol franchises and corporate owned branches to quickly answer questions and resolve concerns
• Provide a sense of urgency with resolving franchise related questions and concerns
• Work effectively with the Sonitrol sales, marketing technical and finance teams on projects, reporting and growth initiatives.
• Maintain scheduled rhythms of reporting, communications and data entry
• Other tasks as assigned by management.

DUTIES:

• Customer service and problem resolutions to franchise and corporate owned locations
• Provide National Account quote reviews and approvals
• Deliver scheduled reporting for royalties, warranty program, billing, scorecards and others as assigned
• Maintain and update various customer portals and documentation
• Assist with coordination for tradeshow and events
• Project management for new initiatives
• Billing research for franchises when in dispute
• Deliver customer training on product and solutions as needed

REQUIRED QUALIFICATIONS, SKILLS AND EXPERIENCE:

• Associates degree or higher in Business Management or equivalent experience.
• Experience in customer service and/or sales
• Technical acumen and security industry experience is a plus
• Excellent written and verbal presentation skills
• Robust experience with Microsoft programs such as Outlook, Word, Excel and PowerPoint
• Ability to work across functions such as sales, marketing, finance and technical
• Ability to work independently and proactively

EDUCATION:

• Associates degree or higher in Business Management or equivalent experience.

Other (e.g. customer contact or access to confidential information): Has contact with outside vendors,

customers, etc. Has access to information that is considered confidential; product forecast, product cost, product development schedules, financial information, employee related information, etc.

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

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