Product Development Program Manager>
Veritiv

Job Info

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HYBRID ROLE - 3 DAYS A WEEK IN OFFICE & 2 DAYS A WEEK REMOTE

Job Purpose:

Our Product Development Program Manager will be responsible for managing a critical Customer Portfolio of large scale, multi-million dollar ($25 - $50M), complex assigned accounts across a designated business segment, by providing focused business support and solutions for costing/pricing renewals, account analysis, documentation and communication. This position will also be responsible for engaging in initiatives to include profitability, cost savings, and sales growth working with our Sales Team.

Job Responsibilities:

● Manage portfolio of complex, high profile business projects, to include high level customer facing interaction.
● Effectively implement department processes and procedures. At times, provide assistance for team members to address customer, pricing, department and procedural issues.
● Responsible for customer program execution to include: contract terms and conditions, pricing renewals, program changes, onboarding, and e-business projects.
● Key contact for tactical account issues both external and internal, including some direct customer interfacing. Heavy interaction with internal Veritiv corporate depts.; Sales/Sales Mgmt, Customer Service, Operations, Tax, Legal, Credit, Finance etc.
● Manage Customer pricing per contract guidelines for account margin and renewal/increase/decrease process to ensure market competitiveness and maximum profitability.
● Participate in customer visits and strategic meetings with assigned account customer base and sales team to include QBR presentations and reporting, with moderate customer engagement and responsibility.
● Drive process and KPI improvements to meet or exceed benchmark values utilizing root cause and corrective action.
● Engage in account initiatives to maintain maximum profitability, including identifying targeted growth within account base, tracking opportunities and managing site audit initiatives.
● Other related duties and responsibilities as required or assigned.

Additional Responsibilities & Qualifications:

●Demonstrated experience in presale activity for packaging product development and engineering required.

●Ability to comprehend product specification sheets, CAD drawings, etc.

● Experience with sustainable packaging solutions a plus.

● Customer Service and/or Sales background a plus.

● Business Process knowledge a valuable plus.

● Ability to present to a wide range of audiences including Corporate Customer contacts and designing engineers.

● Motivated, creative, problem-solver that demonstrates critical thinking and resourcefulness.

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Pay Range: $85,400 to $104,400

Work Experience:

● 5-10 years of related job experience.

● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

● Ability to work quickly and efficiently.

● Excellent verbal, written, people, and diplomacy skills are required.

● Experienced practitioner able to work unsupervised.

● Proficient with Microsoft Office Suite.

● Strong customer service skills (friendly, courteous and helpful).

● Strong planning and organization skills are required.

Education:

● Bachelor's Degree Preferred

What We Offer

● Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.

● Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.

● Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.

● Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more! Learn more here.

Veritiv Corporation, headquartered in Atlanta, Veritiv is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global reach, we're helping businesses cut costs, reduce waste, and improve efficiencies that make doing business easier. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

Veritiv is an Equal Opportunity/Affirmative Action employer.
EEO Policy US | EEO Policy Mexico
This description does not attempt to define the job's essential functions as defined by applicable disabilities law.

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