Process Improvement Mgr Sr
Elevance Health

Job Info

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Location: 11430 NW 20TH ST, STE 300 Miami, Fl and 5411 SKY CENTER DR Tampa, FL

Must reside in the State of Florida

Elevance Health supports a hybrid workplace model (virtual and office) with PulsePoint sites used for collaboration, community, and connection, with the minimum in-office commitment being 1-3 days in an office per week.

Candidates must reside within 50 miles or 1-hour commute each way of of the above Elevance Health locations.

Responsible for identifying opportunities for improvement, developing and implementing best practice and continuous improvement initiatives for a business unit.

PRIMARY DUTIES:

• Proactively identifies opportunities for improvement.
• Researches, develops, and implements related best practices.
• Develops metrics to track performance and goal achievement.
• Serves as internal consultant relative to continuous improvement initiatives.
• Identifies and develops plans to improve performance to be incorporated enterprise wide.
• Serves as subject matter expert on triaging and conducting root cause analyses to resolve provider issues.
• Leads operational work groups and reports findings to all levels of stakeholders.

Minimum Requirements:

Requires a BA/BS in a related field and minimum of 8 years process improvement experience with planning, project management, business analysis, and leadership role experience, including minimum of 3 years experience as a Process Improvement Manager level; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experience:

• Six Sigma Black Belt certification preferred.
• Strong communication and presentation skills; ability to interact with all levels of stakeholders.
• MS Office Suite of Tools desired, advanced Excel and PowerPoint preferred.
• Subject matter expertise in operational production programs such as SPS, Facets, PLM2, PCM Pega, and Availity strongly preferred.
• Operational experience with a focus on provider network contracting, credentialing, provider data maintenance, provider terms configuration strongly preferred.

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