Power Service Technical Support Engineer Tier 2
Vertiv Corporation

Job Info

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POSITION SUMMARY

Provide technical expertise and resolution in addressing product performance issues. Complete service documentation and parts research. Participate in warranty review and other service-related projects. Participate in product sustaining efforts, working closely with manufacturing and other departments.

RESPONSIBILITIES

Technical Support

• Provide Domestic and International Technical Assistance
• Provide on-site Technical Assistance as required
• Model and enforce safety guidelines always
• Participate in customer meetings and teleconferences as directed
• Participate in root cause investigations for critical sites

Sustaining

• Participate in development of service-related documentation
• Assist in the Warranty Validation Program
• Provide technical guidance to Marketing in development of Scope of Work documents, and new services
• Assist Logistics with parts research, spare kits, parts sourcing, and last time buy
• Review Engineering Change Notices (ECN) and develop Service Tips, Field Change Notices, and Safety Bulletins
• Participate in uptime meetings and maintain SmartSheet Database (DB) (Code15)

Projects

• Participate in new product design review meetings
• Ensure new product serviceability requirements are addressed
• Participate in new product Serviceability Verification Testing
• Participate in Six Sigma / lean projects
• Participate in tools and test equipment evaluation program
• Participate in development and validation of E-forms
• Create and deliver Webinar content as assigned

Administration

• Document phone calls for tracking and reporting purposes, methods may vary
• Submit expense reports, Site Visit reports, and timecards accurately and on time

Continuous Improvement

• Attend new product and self-development training classes
• Maintain familiarity with new products/environments that may affect product operation to include new revisions, updates, upgrades, etc.

Other Duties as assigned

QUALIFICATIONS

• BA or BS or equivalent experience
• Electrical/electronic technical degree
• 3-5 years of experience
• Minimum three years' experience in a Tech Support capacity or equivalent experience, including one year experience interacting with customers on a technical level required, field service experience a plus
• Knowledge of and at least one year experience in Power and/or UPS industry
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical, and interpersonal skills
• Proficient in MS Office
• Detail-oriented
• Ability to work and multi-task in a fast-paced environment
• Ability to work without direct supervision.
• Possess a positive attitude and flexibility in a rapidly changing environment
• Aptitude for leadership
• Technical knowledge of the company's power products and services required

PHYSICAL & ENVIRONMENTAL DEMANDS

• Occasional kneeling/crawling/stooping

TIME TRAVEL REQUIRED

• 20- 25%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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