Patient Referral Coordinator/Receptionist
Roth Staffing Companies

Job Info

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Bilingual (Spanish) Receptionist/Referral Coordinator $17.74 hourly

Essential Duties:

• Retrieves high volume of incoming calls, screens and directs to appropriate personnel or department.
• Schedules, updates, and accommodates patient preferences for patient appointments for multiple providers and departments.
• Maintains privacy of protected health information (PHI) in accordance with HIPAA
• Maintains medical and/or dental electronic records.
• Supports all clinic and clinical support areas of organization to include Medical, MAP, Health Education, Dental, Behavioral Health, Psychiatry, Physical Therapy, Charity Care, Parenting and Registration department.
• Collects payments for services and products and prepares deposits daily.
• Collects and reviews registration documents.
• Provides excellent customer service.
• Process request for external medical records.
• Welcomes on-site visitors, determines nature of business, and announces visitor to appropriate personnel.
• Orders, receives, and maintains office supplies.
• Assists in the resolution of complaints, requests, and inquiries from all patients.
• Routes incoming, outgoing mail, and correspondence, including e-mail and faxes.
• Performs other clerical duties as needed, such as filing, faxing, photocopying, and collating.
• Responds rapidly and appropriately to complaints, volatile patients, and clients; Initiates de-escalation, remedies and resolutions or elevates to appropriate leader or another staff member.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED) required. One year receptionist experience in a healthcare setting required. Two years of college education within a Business or Executive Secretarial Science program preferred.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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