Patient Access Representative - Dover
Wentworth-Douglass Hospital(WDH)

Job Info

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About Us

Wentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, is a multi-specialty group practice providing the highest quality patient care and services that range from wellness and illness prevention to testing, treatment and care of complex medical conditions. Our network offers primary care, specialty care, and other services at locations throughout the New Hampshire and Southern Maine Seacoast Region.

At WHP, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness, and experience professional growth - join our team today!

Our Team

Our Wentworth Health Partners Great Bay Mental Health team consists of a psychiatric nurse practitioner, licensed clinical social workers, mental health counselors and marriage and family therapists to provide treatment, counseling and support for a variety of patient concerns.

Our providers offer the following expert services and counseling for adults, children and adolescents, as well as couples and families:

• Anxiety
• Aging & Health
• Child & Adolescent Issues
• Family & Relationship Issue
• Life Transitions
• Lifestyle & Wellness
• Medication Management
• Mood Disorders
• Parenting & Co-parenting
• Post-Trauma Issues
• Substance Use Disorders

Are you ready to bring your talent to this team and join us in moving health care forward?

The Opportunity

We are seeking a full-time, 40-hour Patient Access Representative to join our team! This is an in-person position located at 15 Old Rollinsford Rd, Dover, NH. The ideal schedule is Monday, Wednesday, Friday: 8:30am-5pm and Tuesday, Thursday: 9:30am-6:00pm.

The Patient Access Representative will be responsible for managing both in and outbound calls as well as scheduling and registration functions for patients of the Wentworth Douglass Health Systems (WDHS). The individual is typically the first point of contact for patients entering WDHS. They will specialize in providing exceptional customer service with both internal and external customers, creating new patient medical records, verifying insurance eligibility, collecting demographic information and offering applicable documents. The Patient Access Rep. must be able to hold in-depth financial conversations with patients in order to provide cost transparency and improve financial success of the organization.

Qualifications
Qualifications

Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Access Representative role is the opportunity for you. When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes, innovative spirits, and genuine passion for the work.

• High School Diploma or equivalent, or equivalent experience minimum of 1 year working in a customer service setting required.
• Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education required.
• Previous experience in a healthcare setting, preferably in a hospital setting.
• Ability to multi-task in a fast-paced environment.
• Demonstrated knowledge of medical terminology and insurance authorization preferred.
• Strong computer skills.
• Have a general understanding of the impact Patient Access has on Revenue Cycle.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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