Partner Success Specialist
Stride, Inc.

Job Info

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Job Description

Summary: The Partner Solutions Specialist is responsible for supporting successful relationships with our district partners who require dedicated strategic support. The Partner Solutions Specialist will help our clients to better understand the full potential of our products and services and will also be responsible for collaborating with internal departments to improve client support, enhance client satisfaction, and support sales targets.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Partners with and assists Partner Solutions Managers to ensure client needs are met and student and program outcomes are prioritized to establish a strong business relationship and to improve retention of students/families.
• Has designated strategic responsibilities with an emphasis on enrollment growth, support and retention leading to increased customer satisfaction.
• Develops open and effective channels of communication with the appropriate point(s) of contact.
• Coordinates internal projects and determines the best utilization of resources to increase client satisfaction.
• Conducts analysis of key data to enhance the program and provide consultative suggestions to clients.
• Understands District expectations and requirements for student achievement.
• Monitors program outcomes and provides creative, proactive recommendations to Partner Solutions Managers.
• Coordinates with Partner Solutions Manager (PSM) and internal training team to provide sessions to help new families transition to online learning and prepare for school through live, interactive exercise. They include essential start-up information, expectations, and ongoing support.
• Coordinates Learning Academy's resources with PSM to ensure client experiences seamless service delivery from marketing/enrollment, operations, curriculum, instruction, support, billing, training, professional development, etc.
• Ensures a smooth transition for the complex onboarding of Learning Solutions services post sale.
• Offers a superior client experience, to include proactively addressing issues, and providing high-level recommendations for unique clients.
• Provides regular updates to clients on the progress of client service projects and campaigns that directly affect each client.
• Understands technical issues and determines the best resources for remediation.
• Research and evaluate data related to academic success, attendance, or other areas of risk.
• Provides ongoing student enrollment support.
• Prescribes actions plans and goals to help support student achievement and retention.
• Provides cross functional project support as assigned by supervisor for departments associated with Learning Academy, to include Operations, Training, Sales Development, and Customer Service.

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

Certificates and Licenses: None required.

REQUIRED QUALIFICATIONS:

• 1 - 2 years of related experience
• Ability to interact with a diverse customer base.
• Knowledge of the K-12 education industry
• Familiarity with education technology and online learning solutions
• Strong interpersonal, communication and presentation skills
• Team-oriented with an ability to work effectively across the organization to solve complex issues.
• Ability to work autonomously and to demonstrate strong time management and organization skills.
• Ability to manage competing priorities in a results-oriented atmosphere while demonstrating resilience.
• Ability to exercise and develop negotiation skills to renew and grow existing business.
• Ability to respond appropriately to feedback, mentoring and coaching.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Project); Web proficiency.
• Ability to travel up to 25% of the time.
• Ability to clear required background check.

Desired Qualifications:

• Bachelor's degree
• Three (3) or more years of educational experience and/or EdTech SAAS
• Familiarity with sales development
• Prior experience using the Salesforce platform.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a home-based position.
  

Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.

We anticipate the salary range to be $41,865.00-$95,368.80. The upper end of this range is not likely to be offered, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Job Type
Regular

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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