Microsoft Dynamics - Support Manager
The Judge Group Inc.
Job Info
Location: St. Louis, MO
Description: Our client is currently seeking a Microsoft Dynamics Support Manager - a direct hire opportunity in St. Louis, MO requiring of onsite/hybrid work structure.
Dynamics IT Support Manager
Location: St. Louis, MO (Onsite)
As the Senior Team Lead for Dynamics Support, you will play a pivotal role in overseeing the support team for our client's Dynamics ERP environment. Your primary responsibility will be to ensure efficient resolution of client issues while fostering a collaborative team environment. Additionally, you'll contribute to the development and enhancement of Dynamics systems.
Role and Responsibilities:
- Lead and inspire a team of 2-3 IT Analysts, creating a collaborative and high-performance culture focused on supporting the Dynamics CE environment for Equipment Sales and Retail Services.
- Identify business functionality requirements and align them with Microsoft functionality deployments and the overall roadmap.
- Prioritize larger changes and enhancements, maintaining a well-organized and prioritized product backlog to align with business objectives.
- Oversee the maintenance of a robust test bed of scripts for release testing, including comprehensive regression testing of CE updates to uphold system integrity and reliability.
- Collaborate closely with customers and team members to investigate, test, and develop effective solutions and workarounds to promptly address client issues and requests, ensuring minimal disruption to operations.
- Drive the growth and optimization of Dynamics CE within different lines of business, spearheading continuous development efforts to enhance the CE experience for Equipment Sales.
- Cultivate and manage CE relationships with business stakeholders and customers, actively soliciting feedback, mapping out requirements, and effectively managing priorities leveraging market insights and feedback to enhance satisfaction and deliver value-added solutions.
- Serve as a bridge between the Dynamics CE support team and other IT support teams, facilitating seamless coordination and resolution of integration issues across systems, including XA and HPC.
- Actively participate in the agile development process using Azure Dev Ops, collaborating closely with business analysts, developers, and end-users to deliver changes and enhancements in a timely manner.
- Ensure transparent communication of issue statuses to clients and the Dynamics CE team, promptly identifying and escalating high-priority customer issues to appropriate team members and management.
- Bachelor's Degree Preferred. Equivalent experience, education, and/or certifications may be considered in lieu of a bachelor's degree.
- 7+ years of experience with a degree (leadership experience preferred).
- 15+ years of relevant experience without a degree.
- 3+ years of experience modifying and working with Dynamics 365, including entities, attributes, business rules, process flows, and solutions.
- Proven history of successful development and support in a Dynamics CE environment, preferably within CRM and/or Field Service.
- Technical proficiency with a deep understanding of Dynamics CE, including customization and configuration.
Contact: dlagrand@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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