Manager, Operations - Content Strategy
Walmart

Job Info

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What you'll do at

Position Summary...

What you'll do...

As a Manager of Seller Performance Operations Content Strategy, you will play a critical role in shaping the success of our seller community. You will contribute to the highest standards of seller performance, enhancing customer satisfaction and achieving our critical performance goals. You will work with cross-functional partners to deliver critical components that support our sellers. This role requires a self-starter with a passion for excellence, structured and methodical approaches, and a keen attention to detail is a must-have.

Key Responsibilities:

Project Management

• Manage work streams by designing project plans; organizing timelines and deliverables; facilitating stakeholder meetings to analyze, plan, and implement initiatives; recommending appropriate operational processes ; developing and managing requests and timelines by establishing requirements; communicating status, details, timelines, and available resources; planning and executing resource allocation; finalizing, approving, and delivering projects; taking corrective action as necessary to drive results ; identifying root causes and developing content potential solutions; and making content recommendations based on data and observation.
  

Content Creation and Delivery

• Create Seller Performance Standards content, either self-written or through cross-functional collaboration, for different campaigns and channels (e.g. external facing content, support team scripts and emails, and more).
  

• Develop and deliver content to educate, drive call-to-action, track, evaluate, and improve seller performance, ensuring alignment with performance standards objectives. Consider all seller lifecycle stages to ensure content relevancy and timeliness.
  

• Drive continuous improvement by identifying inefficiencies and implementing solutions to optimize processes and enhance seller engagement through content delivery.
  

Content Strategy

• Own content and go-to-market communication strategies to ensure our sellers have timely, accurate, easily accessible and digestible information regarding seller performance standards.
  

• Conduct periodic content audits. Track and calculate content efficacy via CSAT, NPS or other.
  

• Collaborate with cross-functional teams such as marketing, content management, creative teams, and copy writers to implement the strategy.
  

• Perform comprehensive and exhaustive research to gain in-depth knowledge of existing content.
  

• Serve as a subject matter expert to provide guidance and support on content guiding sellers regarding performance standards metrics, improvement strategies, and program participation.
  

• Build, maintain and own process to ensure product roadmap and initiatives relating to content and campaign deployment are meeting the strategic direction and seller needs.
  

• Stay informed of industry trends and best practices related to seller management and performance optimization.
  

You'll sweep us off our feet.

Strong project management, content creation and content strategy experience with a deep understanding of e-commerce operations and marketplace dynamics.

Capable of interpreting data, identifying trends, and providing insights.

Possess excellent problem-solving skills, attention to detail, and the ability to communicate complex information in a simplified manner

Bachelor's degree in business, Operations Management, or a related field. Master's degree preferred.

3-5 years of experience in operations management, with a focus on seller performance management or seller/vendor relations, preferably in an e-commerce or online Marketplace.

Proven leadership skills with the ability to work in a high-performing team.

Excellent communication and interpersonal skills, with the ability to effectively manage stakeholder relationships at all levels.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.

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Bellevue, Washington US-11075:The annual salary range for this position is $84,000.00-$156,000.00
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Sunnyvale, California US-08479:The annual salary range for this position is $91,000.00-$169,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification

Primary Location...

10500 Ne 8Th St, Bellevue, WA 98004, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

All the benefits you need for you and your family

• Multiple health plan options, including vision & dental plans for you & dependents
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Associate discounts in-store and online
• Education assistance for Associate and dependents
• Parental Leave
• Pay during military service
• Paid Time off - to include vacation, sick, parental
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

Frequently asked questions

• On average, how long does it take to fill out an application?
  
  It depends on the role you are applying to. We do our best to keep the application process to approximately 15-20 minutes, plus an additional 20-30 minutes if an assessment is required. Further applications are faster as our system saves your data. Not all roles require an assessment and certain roles may require additional assessments.
  
  
• Can I change my application after submitting?
  
  No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.
  
  
• How do you protect my personal information?
  
  Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.
  
  
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  We recommend Google Chrome 12+ for the best user experience. However, the following browsers may also be used:
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