Inbound Call Center Team Lead - Houston, TX
ARS

Job Info

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Company Name

ARS-Rescue Rooter

Overview

ELEVATE YOUR STANDARDS AND ENJOY REAL STABILITY

American Residential Services is the largest provider of residential and commercial services in the United States, employing more than 7,000 professionals across the country. ARS has been serving customers with HVAC, Plumbing, and Electrical solutions for over 45 years since its establishment in 1975.

We are looking for people who want to innovate, achieve, grow, and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards, and opportunities of working for one of the largest providers of residential and commercial services. If you have a love for finding a solution and being the hero who saves the day, the Houston Contact Center has an opportunity for you!

Join a team that RECOGNIZES and REWARDS your accomplishments!

Salary: Starting pay $19-$21/hr.

Schedule: 1:30pm-10pm

Responsibilities

At ARS, the value of your customer service delivery will never go unnoticed, the opportunity for career advancement is abundant. We are seeking a few incredible people to join our Call Center Team that is known to set the standard for customer support and quality assurance.

For this full-time positions, we are looking for an experienced call center customer service rep with team lead or supervisor experience with the ability to oversee and monitor call center employees. Provide training and feedback for the team, ensure that the team goals are met, and make performance assessments for each member.

Responsibilities:

• Handle inbound calls with exceptional customer service
• Monitor Dashboards- ensure adequate phone coverage
• Monitor and assist CSRs in Teams chats
• Monitor Negative Calls
• Assist with Coaching CSRs
• Assist with training new hires
• Encourage a positive environment and boost morale!
• Motivate team to achieve KPIs and implement best practices by leading by example.

Qualifications

Required Credentials:

• Able to work outlined FT schedule, including weekends and evenings
• Ability to thrive in a fast-paced environment.
• A strong degree of self-motivation to provide exceptional customer service.
• Demonstrated listening and verbal communication skills.
• Proven ability to consistently meet and exceed set goals.
• Proven ability to learn and implement new best practices.
• Receptive to feedback

Preferred Credentials:

• Service-industry experience.
• Call Center or Customer Service experience.
• Willingness and ability to work evenings and weekends.

Minimum Education/Experience:

• 2-3 years of customer service experience, advanced training or any equivalent combination of education and experience may be substituted.
• Ability to work in a fast paced environment while being self-motivated to provide exceptional customer service.
• Effective listening and verbal communication skills.
• Proven ability to meet/exceed set goals.
• Leadership abilities.
• Must be computer literate with knowledge of Microsoft Office products.
• Strong communication and interpersonal skills are required.

As the employer of choice, we offer an Industry-Leading Benefit Package:

• Choose from one of FOUR health insurance options, starting as low as $5 per week!
• HSA (Health Savings Account) and annual company contribution for specific plans.
• FSA (Flexible Spending Account) for specific plans.
• Dental and Vision Insurance options.
• 401(k) with weekly match contribution
• 13 PTO Days + 8 Paid Holidays
• Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available)
• Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.)

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts depend on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

This job has expired.