IMS Call Center Specialist
American Cybersystems, Inc.

Job Info

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Innova Solutions is immediately hiring for a IMS Call Center Specialist

Position type: Remote.
Duration: 9.5 Months (Extendable for long term)
Location: USA

As a IMS Call Center Specialist you will:

Required Skills:

• Support end users of a custom web application environment that includes vehicle technical information.
• Manage incoming incident, tracking and monitoring.
• Support will include phone, chat, and email communication.
• Manage dealer licenses of the application.
• Manage user details for billing.
• Multiple product support that surrounds products for vehicle technical service software and utilities
• Must be able to multi-task.
• Understand and willing to support newly added software on an as needed basis.
• Work and communicate with other groups to support the end users for troubleshooting.
• Be able to identify priority issues and elevate to ensure users will be able to have the requirement technical data in a timely manner.
• Maintain, monitor and update FAQ for support items for user access for their self-troubleshooting.

Experience and Skills:

• Two or more years of automotive experience, knowledge of the maintenance and repair of vehicles, knowledge of vehicle diagnostic scan tools
• Understand and have used a contact management phone system.
• Must have knowledge of Office 365, MS Office Products, e.g. Outlook, MS Teams, Zoom, MS Word, basic understanding of web browser menus, MS Edge, and Google Chrome
• Background usage of a remote access software to be able to access and troubleshoot the custom software used by the end users, preferably Bomgar.
• Three or more years
• Associate degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Thank you!
Karthik Saraswathi
Senior Manager

PAY RANGE AND BENEFITS:
Pay Range*: $ 42,500 - $ 49,500
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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