HR Advisor- Tier 1
The Judge Group Inc.

Job Info

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Location: Boca Raton, FL
Salary: Depends on Experience
Description:
Judge Healthcare is seeking a HR Advisor (Tier 1) for an opening in Boca Raton, FL with one of our great clients!

Hours: Mon-Fri 8am-5pm

Location: 100% on-site in BOCA RATON, FL 33427 while in training. After 4 months will be allowed to work 2 days on-site and 3 days remote per week.

Pay: Flexible and based on experience

Responsibilities:

• Conducts day-to-day transactional processing in Workday and other related systems as required.
• Handle high volume of incoming calls, chats and text in a call center environment.
• Evaluates and responds to employee and manager inquires via phone, chat, or other methods and provide accurate and timely responses through use of a knowledgebase, and desktop tools.
• Listening to callers, digesting the information and conveying an accurate solution.
• Provides guidance to callers about Workday, Kronos and other HR systems as required.
• Demonstrates professionalism at all times when dealing with others by communicating effectively, being responsive, and collaborating with others.
• Escalates complex issues to Tier 2 Service Center Specialists or HR Service Center Manager as required.
• Creates and maintains detailed, complete and accurate records of all interactions in the Case Management System.
• Provides callers with excellent, efficient and courteous service.
• Ensures case management notes are written professionally thorough and accurately detail the problem and the proposed resolution.
• Builds positive working relationship with colleagues, manager and stakeholders.
• The ability to interact effectively with a diverse employee and manager population at all levels within the organization

Qualifications & Requirements:

• A high school diploma or general education degree (GED) required.•
• Bachelor's degree, in Human Resources, Business or related field is preferred.
• IHRIM and/or SHRM certification or Six Sigma a plus.
• 1 - 2 years' experience in Human Resource, HR Operations, or Call Center environment preferred.
• Knowledge of Workday or other HR systems is desirable.
• Knowledge of case management systems and HR Portal technology is helpful.
• Microsoft Office suite, Excel, Word, and PowerPoint preferred.
• Bi-lingual (Fluent in any of the following languages Portuguese, Spanish, Chinese, German or Hungarian) required
  

Are you or someone you know interested? Reach out to Britney Bishop at 214-281-5953 or email an updated resume to bbishop@judge.com for immediate consideration!

Contact: bbishop@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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