Help Desk Manager
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client in Washington, DC that is seeking a Help Desk Manager.Responsibilities:- Assist in the scheduling and/or arranging VOIP or VTC appointments
- Physically assist VIPs with setting up VTC, DVTC, or VOIP before meetings
- Train customers on how to use Unified Communications equipment
- Function as the customer's single point-of-contact for problem identification and resolution for voice and video issues that have been escalated by the TFIN Service Desk team
- Perform infrastructure system preventative maintenance of the Department's Unified Communications and Collaboration platforms
- Assist the Unified Communications Engineer with associated projects
- Research, analyze, and recommend systems improvements and enhancements
- Create SOPs or training guides as necessary
- Assist TFIN Service Desk with daily duties to include answering dedicated phone lines, troubleshoot issues, and hardware/software implementation
- Implement other TFIN Service Desk projects as required
REQUIREMENTS:
- To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
- Relevant education and/or training will be considered a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
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