Help Desk Analyst 2
Beacon Hill Staffing Group, LLC

Job Info

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Provide Tier I and II level of support for Home Mortgage colleagues both in the office and remote via phone and email communication
* Escalate priority support issues to senior staff and or corporate technology groups
* Maintain a positive working relationship with Consumer Banking business lines and other departments within the bank.
* Prioritize and schedule work as necessary to maintain department service level agreements
* Maintain and monitor department mailbox
* Update and maintain cases in a timely fashion
* Basic networking skills and troubleshooting
* Wireless and remote connectivity troubleshooting
* Works within a small or large systems team and contributes independently
* Understands roles and responsibilities within the team
* Working well with both internal and external group teams
* Enhances team productivity by helping others
* Adheres to department policies and procedures
* Assist new colleague\contractors with initial login and system access

Required Skills/Experience

* Must be team orientated, have a strong service orientation, and possess strong oral and written communication skills.
* Ability to prioritize and multi-task effectively while working in a fast-paced demanding environment
* Strong analytical and trouble-shooting skills

Must have

5+ years of PC\laptop experience
3+ years of Customer Services
3+ years printer experience
3+ year supporting users in a remote\help desk environment
3+ years support Windows 7/10 in a corporate environment
3+ years vendor application support experience
3+ years MS Office support experience
A+ certification required

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .

We look forward to working with you.

Beacon Hill. Employing the Future™

This job has expired.