Greeter - W. 38th St
Eskenazi Health

Job Info

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Division:Eskenazi Health

Sub-Division:FQHC

Req ID:22060

Schedule:Full Time

Shift:Days

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Non-Exempt

Job Role Summary

The Greeter interacts with all internal and external customers in a caring and respectful manner. This position is the key to maintaining the operational flow of incoming patients, visitors, and deliveries.

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values of Professionalism, Respect, Innovation, Development and Excellence
• Interacts with all internal and external customers in a caring and respectful manner
• Assists patients using problem solving skills
• Key to maintaining the operational flow of front desk operations
• Serves as the staff member to greet, direct, and assist a patient who presents to the check in area
• Alters activities/behaviors to reflect and ensure adequate service appropriate to the age of patients served (i.e. pediatric, adolescent, and adult)
• Assists with answering multiple phone lines, scheduling appointments, assembling, gathering and entering demographic information
• Serves as the first contact a patient experiences when entering the building and utilizes appropriate customer service skills
• Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office
• Thinks quickly and reacts calmly while multi-tasking in a fast paced environment
• Answers phone lines within company guidelines, routes callers to appropriate destination, answers questions, and schedules appointments.
• Sorts, organizes mail, distributes to specific department mailboxes.
• Coordinates deliveries with the shipping and receiving staff for deliveries
• Thoroughly and accurately assist with the completion of the triage form and routes to Triage Nurse.
• Recognizes and responds to signs of patients in emergent distress and directs to appropriate clinical staff

Job Requirements

• High School diploma or equivalent (GED)
• Minimum of 6 months of clerical experience in hospital or health care setting preferred
• Minimum of 6 months health care insurance experience preferred
• Data entry experience
• Minimum typing speed of 30 WPM
• Previous customer service experience preferred

Knowledge, Skills & Abilities

• Knowledge of clinic processes
• Must pass multiple system application exams
• Working knowledge of multiple insurance plans and networks
• Alpha/numeric filing skills
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM
• Effective oral/written communication skills, including the ability to communicate with patients in a manner conducive to the patient's age and developmental stage
• Ability to:
o Operate standard office equipment
o Work effectively under pressure of high patient volume
o Communicate tactfully/pleasantly with public and all level of personnel
o Be flexible to changing work duties and priorities
o Follow oral/written instructions
o Provide excellent customer service
o Navigate multiple system applications

Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.

Nearest Major Market: Indianapolis

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