Front Desk Agent
Shaner Hotel

Job Info

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ABOUT THE TEAM

Shaner Hotels has an amazing opportunity to join our team at our Lewisburg Fairfield Inn, located in Lewisburg, PA near Bucknell University. Conveniently located off Route 15 and Interstate 80, guests will enjoy our proximity to many local attractions.

ABOUT US

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

JOB DESCRIPTION

We're seeking a dedicated and personable Part-Time Front Desk Associate to cover our 3:00 PM - 11:00 PM shifts. In this role, you will be the face of our hotel during the evening hours, ensuring guests have a seamless check-in experience, addressing their needs throughout their stay, and setting the stage for a restful night. This is a fantastic opportunity for someone who enjoys customer service and is looking to join a reputable brand with growth potential.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

What We're Looking For:

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.
• Flexibility to work weekends and holidays as required.

Why Join Our Team?

• Work in a positive, team-oriented environment with a well-respected hotel brand.
• Opportunities for career growth.
• Employee discounts
• Training and development programs to enhance your hospitality skills.

Apply Today:
If you are enthusiastic about providing exceptional guest service and want to be part of a welcoming and high-performing team, we would love to hear from you! Apply now to start your rewarding journey with Fairfield by Marriott in Lewisburg, PA.

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