Director, Technology Operations - Search, eCommerce
Walmart

Job Info

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What you'll do at

Position Summary...

What you'll do...

Location: Sunnyvale, California Only

About the team: As part of Walmart's Ecommerce org, you will be helping build the future of omni- channel retail. The mission of the Search team within is to help customers find and buy the right products from our expanding selection of inventory across stores, Walmart fulfillment and marketplace sellers.

About the role: The Director of Tech Operations for Search works across organizational lines with business, product and engineering to prioritize, design and build the Walmart online search experience. This person will help us understand and tackle problems end-to-end across multiple touchpoints to build the best experience for our customers. They will evaluate the work in context with our business objectives and customer pain points, size the potential impact and partner with Search and other internal teams to create alignment and deliver end to end solutions.

Key deliverables and impact:
• Identify Opportunities: Network across the organization (e.g. Search, Marketplaces, Site Merch, Order fulfillment, etc) to understand business opportunities (e.g. duplicates, out of stock, catalog quality, etc) and create opportunity assessments to help prioritize efforts and solutions
• Strategic Vision: Create compelling narratives around business/customer objectives that can be used to drive support and alignment across the organization. Partner with business, product, design and engineering to create Annual and Quarterly strategies and priorities. Set up processes, meetings and cadences to ensure deep alignment within Search and with the rest of the company
• Data-Driven Decision Making: Own the process of defining our key operating metrics, setting goals and tracking progress. Track progress and drive the teams to create plans to ensure goals are met.
• Complex Problem Solving: Partner with Product, Engineering and Business leads across the organization to solve intricate search problems, ensuring a customer-centric approach in execution. • Execution Excellence: Partner with product, design and engineering to define the process for creating quarterly product roadmaps, product reviews, monthly reviews and analytics insights. Align business and product stakeholders across the organization, creating processes and principles to help manage business operations (e.g. item or brand promotion levers) at scale. Transform customer insights into actionable end-to-end strategies, coordinating rollout plans and mitigating risks to the business.
• Stakeholder Communication: Build and communicate alignment around the Search experience direction, liaising with a broad spectrum of stakeholders in other organizations, including business partners, site merchants, marketplaces, operations, product, engineers and designers.
• Team Building & Mentorship: Foster a team-centric environment by hiring, training, mentoring, and overseeing a team of Business Leads, while championing diversity and inclusion.

Minimum Qualifications

• 8 years' experience in business/product management of technically complex products.

Preferred Qualifications

• 4 years of experience in Retail / eCommerce Search preferred, with experience driving big, impactful end-to-end initiatives from front-end (customer experience) to back-end (algorithms and infrastructure).

• At least 2.5 years of experience successfully leading a team.
• Outstanding business acumen, with experience of managing revenue objectives and driving revenue and customer growth via defining and delivering tailored customer experiences.
• Strong analytical expertise. Comfortable using data to glean insights. Experience creating operating metrics, setting goals and holding teams accountable.
• Strong technical background with a deep understanding of software development processes, methodologies and experience contributing to designing technical architecture.
• Solid understanding of the flow of the inventory from suppliers all the way to the customer's doorstep.
• Adept at diving deep into search including algorithms and technical details.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $143,000.00-$286,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years' experience inproject management, program management, program operations, or related area.Option 2: 8 years' experience in project management, program management, program operations, or related area.
3 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Hello, Silicon Valley

You don't have to choose between your career and your lifestyle in Silicon Valley. Here, you can have both.

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