Director, Quality Assurance
Zelis NA

Job Info

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The Director, Quality Assurance is a senior leadership role responsible for defining and implementing the quality assurance vision and strategy for Zelis. This role involves overseeing QA operations, driving innovation in quality processes, and ensuring the delivery of high-quality software products. The Director, QA collaborates with executive leadership, development teams, and stakeholders to align quality objectives with business goals, including optimizing the integration and utilization of global talent, particularly in India, to support Zelis' quality initiatives.

Key Responsibilities:

Strategic Leadership:

• Develop and implement a long-term QA vision and strategy aligned with organizational objectives.
  
• Define and drive quality metrics, KPIs, and benchmarks to measure product and process quality.
  
• Promote a culture of quality across the organization.
  

Team Management:

• Lead and mentor QA managers, engineers, and automation specialists.
  
• Build and scale a high-performing QA organization, including hiring and retention strategies.
  
• Foster professional development and create clear career growth paths for team members.
  

Global Team Integration:

• Effectively incorporate and leverage the QA team in India to drive quality initiatives.
  
• Develop strategies for seamless collaboration between domestic and international teams, ensuring efficient communication and aligned objectives.
  
• Provide mentorship and resources to empower the global QA workforce.
  

Process and Methodology:

• Establish QA processes, standards, and best practices across the organization.
  
• Ensure adherence to Agile, DevOps, or other development methodologies, integrating QA seamlessly into the software development lifecycle (SDLC).
  
• Champion continuous integration and deployment (CI/CD) practices.
  

Test Automation and Innovation:

• Drive innovation in testing methodologies and tools, emphasizing automation and scalability.
  
• Ensure the development and maintenance of robust test automation frameworks for functional, performance, and security testing.
  
• Evaluate and implement emerging technologies to enhance QA efficiency.
  

Cross-Functional Collaboration:

• Partner with engineering, product management, and operations teams to define quality goals and requirements.
  
• Act as a key advisor to executive leadership on quality risks and trade-offs.
  
• Represent QA in cross-departmental and executive-level discussions.
  

Quality Governance:

• Establish governance policies for code quality, testing standards, and defect management.
  
• Conduct regular audits and reviews of QA practices to ensure compliance and effectiveness.
  
• Manage risk assessment and mitigation strategies related to software quality.
  

Customer-Centric Quality:

• Drive efforts to capture and incorporate customer feedback into QA processes.
  
• Monitor and improve customer-facing quality metrics, such as uptime, reliability, and user satisfaction.
  

Budget and Resource Management:

• Manage the QA budget, including resource allocation and tool investments.
  
• Ensure efficient use of resources to maximize ROI while maintaining high-quality standards.
  

Qualifications:

Education/Experience:

• Minimum of a Bachelor's degree required; Master's preferred.
  
• 10+ years of experience in quality assurance, with at least 5 years in a leadership role.
  

Technical Expertise:

• Strong knowledge of QA tools, frameworks, and methodologies.
  
• Proficiency in test automation technologies and CI/CD pipelines.
  
• Familiarity with performance, security, and compliance testing.
  

Leadership Skills:

• Proven experience leading large, geographically distributed QA teams.
  
• Ability to influence and inspire teams and stakeholders at all levels.
  
• Exceptional decision-making and problem-solving abilities.
  

Preferred Experience:
Helpful knowledge of any of the following technical tools:
• Selenium and/or Bruno
• Azure or AWS DevOps
• Applications tech stack
Healthcare
Managing & leading offshore teams
Certifications:
• ISTQB Expert Level, Six Sigma, or equivalent certifications.
• Agile certifications (e.g., Certified ScrumMaster, SAFe Agilist).

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.

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