Director, Digital Solutions Delivery, Radiation Oncology
Mass General Brigham

Job Info

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The Opportunity

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare
delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

We are building the Mass General Brigham Cancer Center bringing together experts from Mass General Hospital and Brigham and Women's Hospital to offer world-class treatments in all sub-types of cancer for both adult and pediatric patients. Digital technologies, from the electronic health record and data/analytics to clinical trials management platforms and virtual care tools are critical to support delivering the highest quality and most efficient care. Further, emerging technologies such as artificial intelligence/machine learning, digital pathology, and bioinformatics are critical to research, discovery
and increasingly clinical care delivery.

Radiation Oncology is a computationally intense subspecialty of cancer medicine. Every patient is treated according to a personalized treatment plan that takes the interactions of the treatment beams with the patient-individual anatomy into account and maximizes the dose to the tumor while sparing the surrounding healthy tissues. Image guidance is used to target the beams during daily treatment delivery. The computer systems that control the treatment machines and optimize the planning and delivery of the treatment run on big compute clusters and in the cloud. The Radiation Oncology
Enterprise at Mass General Brigham manages an infrastructure of close to 300 software systems to run Radiation Oncology operations.

We are seeking a highly strategic and dynamic Director, Digital Solutions Delivery, Radiation Oncology to oversee the digital technologies necessary to support Mass General Brigham Radiation Oncology in collaboration with other departmental stakeholders. The ideal candidate will possess a deep
understanding of the workflows and technologies needed to deliver radiation oncology care and to improve patient outcomes, reduce healthcare costs, and enhance provider and patient satisfaction. A key component of this role will be to lead the process of harmonizing digital technology supporting
Radiation Oncology across Massachusetts General Hospital and Brigham and Women's Hospital (and their affiliated community sites), identifying single technology solutions for both sites as the leadership and operations of these departments align over the next several years.

The Director will oversee digital infrastructure (e.g. servers, data storage, digital security compliance, user access) as well as facilitating the selection, configuration, and maintenance of commercial products (e.g. treatment planning systems, oncology information systems, etc.) and other digital hardware
required for operations. The Director will have indirect oversight of custom software development within radiation oncology.

The Director, Digital Solutions Delivery, Radiation Oncology will report to the Vice President, Digital, Clinical Systems, with a dotted line to the Vice President, MGB Radiation Oncology. The individual will work with radiation oncology department leaders to establish a governance structure and process to include department and Digital stakeholders in decision-making, while ensuring timely responses especially to urgent needs. The Director will have matrixed responsibility over Digital team members from a wide range of Digital teams, to deliver coordinated and efficient program meeting the needs of Radiation Oncology and will have close working relationships with the Chief Information Officer, Chief Technology Officer on the Digital Team and the operational leaders within MGH and BWH Radiation Oncology, Chief of Physics, and the Chief of Enterprise Radiation Oncology for Mass General Brigham.

Principal Duties and Responsibilities:

• Working with department stakeholders, develop and execute a comprehensive digital strategy for radiation oncology, including Radiology Oncology Information System and the EHR (Epic), that aligns with the overall health system's technology roadmap and cancer care objectives
• Lead the integration of radiation oncology digital platforms across Massachusetts General Hospital and Brigham and Women's Hospital, selecting and implementing preferred solutions
• Member of the Radiation Oncology operational leadership team as well as the Digital Clinical Systems leadership teams.
• Attends physics operational meetings.
• Participate in Mass General Brigham Cancer strategic planning and implementation
• Serve as a key leader in strategic discussions and planning with Mass General Brigham senior management regarding future direction of technology to support cancer and radiation oncology
• Collaborate with clinical, operations, and Digital teams to ensure the technology solutions are effectively integrated and utilized across the organization
• Develop and lead governance for MGB radiation oncology technology requests
• Drive continuous improvement in technology platforms and systems to adapt to changing healthcare regulations and organizational needs
• In collaboration with other radiation oncology and Digital stakeholders, evaluates new digital technologies and makes recommendations for adoption to keep the department at the forefront of radiation oncology care
• Identify new opportunities to drive digital programs into the business and drive results.
• Build strong relationships with Digital leaders including Chief Technology Officer and enterprise architecture and infrastructure technology services teams
• Develops an integrated radiation oncology IT team over time
• Manages a matrixed team of IT staff working to support radiation oncology projects
• Working closely with Physics leadership, provide indirect oversight of custom development team, ensuring adherence to
• MGB Digital development best practices and alignment with overall department and institutional strategy.
• Cross trains team members on radiation oncology systems to ensure redundancy and ability to cross cover for acute issues
• Motivates, coaches, and consistently provides feedback to staff managed.
• Promotes adherence of designs to policies and standards, architectural principles, and guidelines
• Fluent in available program/process management tools, measurement tools, and methodologies to ensure programs are tied to performance metrics
• Mentors & develops the talent in line with future strategy
  
• Oversees management of IT projects, including budgeting, resource allocation, and timeline adherence
• Oversees radiation oncology IT operating and capital budgets
• Ensure prudent fiscal management by creatively leveraging resources to achieve organizational goals within budget constraints
• Ensures compliance with healthcare regulations, data privacy and cybersecurity standards
  Participates in on call rotation
• Other duties as assigned

Qualifications
Qualifications

• Bachelor's degree in information technology, healthcare administration, or related field; Master's degree in Health Administration, Informatics, or Master of Business Administration is preferred.
• Minimum of 7 years of technology experience required, in one or all of the following areas: information technology, digital health, digital technology, innovation, radiation oncology, cancer, strategy
• Proven track record in managing technology initiatives in radiation oncology and cancer care
  Significant clinical and/or operational leadership experience in a highly complex, integrated health care delivery system.
• Strong knowledge of Epic electronic health record preferred.
• Ability to lead multidisciplinary teams in a matrixed environment
• Strong executive presence with experience working closely with and communicating with internal senior leaders, as well as external leaders in health care, industry, and startup communities
• Sustained track record of successful digital technology implementation and service delivery in complex healthcare organizations
• Highly organized, fluent with designing and managing a strategic planning model
• Strategic, analytical thinker
• Positively collaborates with other leaders, departments, and employees to complete objectives
• Proven leadership and team-building skills
• Fostering a culture that enables your team to innovate, ask questions, learn quickly, and deliver extraordinary results
• Anticipating project risk and constraints and proactively working towards resolving them
• Advanced knowledge of the MGB system and its institutions is preferred.

Skills/Abilities/Competencies:

• Ability to demonstrate Mass General Brigham's Leadership Competencies for both Performance Focused Leadership and People-Focused Leadership
  • Performance Focused
    
    • Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutions
    • Manage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
    • Cultivate Innovation: Create new and better ways for the organization to be successful
    • Ensure Accountability: Holding self and others accountable to meet commitments
    • Learning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder
  • People Focused:
    • Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organization
    • Build Effective Teams: Build cohesive teams that apply their diverse skills and perspective to achieve common goals
    • Collaborate: Build partnerships and work collaboratively with others to meet shared objectives
    • Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences including senior system and hospital administrators, physician leadership, technician staff, and other personnel across different institutions
    • Instill Trust: Gain the confidence and trust of others through honesty, integrity, and authenticity
    • Organizational skills to be able to manage a wide variety of competing projects, prioritize tasks effectively, and meet tight deadlines.
    • Solid analytical skills to be able to identify a problem or issue, synthesize the key elements for an action plan or recommendation, and present the information in a succinct and effective manner.
    • Exceptional interpersonal skills to be able to work with staff at all levels on issues that may be complex, sensitive, and confidential.
    • Advanced knowledge of software engineering and software development life cycle
    • Sustained track record of successful information technology implementation and service delivery in complex healthcare organizations
    • Proven ability to successfully pilot and scale digital tools in both hierarchical and matrixed environments
    • Leader who supports, enables, and demonstrates all efforts around diversity and inclusion; seeks diversity among leadership and staff across gender, ethnicity, and perspectives.
    • Strong knowledge of oncology and radiation oncology
    • Develops and maintains colleague relationships, solves problems analytically, demonstrates strong project management effectiveness, highly developed written and verbal communication skills, consistent professional presence, and strategic insight
    • Strong analytical skills, judgment, and effective communication to solve problems and eliminate obstructions
      that impede the execution of strategic programs
    • Committed to the professional development and career advancement of direct reports and matrixed colleagues, exemplified by genuine interest in career progression, ensuring opportunities to present and engage, providing counselling and career advice.
    • Works collaboratively with MGB Human Resources to assure effective and efficient business practices.
    • Comfort working across functions and lines of business at all levels of the organization
    • A data-driven approach, drive for efficiency and customer orientation

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

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