Director, Business Education & Program Delivery
Webster Bank

Job Info

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Job Description

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The Director Business Education and Program Delivery will be responsible for leading the development and design of business learning solutions to address colleague skill gaps, drive capability and skill- building across the organization. This role will liaise with business leaders to identify business education skill building needs and lead business education programs across all lines of business, including:

• The end-to-end lifecycle of business education programs
  
• Materials
  
• Processes such as needs assessment, analysis, design, content development, delivery, and impact
  
• Analytics/measurement.
  

The Director will partner with subject matter experts and stakeholders to build a learning strategy that aligns with specific business learning needs; this includes managing the L&TM career development framework for LOBs. The Director will deliver training including soft skill and technical training; that includes overseeing that the technical content is up-to-date and relevant, and that the entire Business Education team is updated.

Job Responsibilities:

• Create impactful partnerships across the bank to identify skills training needs/gaps.
  
• Ability to think strategically to ensure the learning program strategies address both the skill development needed and alignment to overall business strategy.
  
• Present comprehensive training concepts/solutions and plans to senior leaders across the organization.
  
• Manage projects and workgroups utilizing project planning methodology, includes identifying SMEs and meeting required deliverable dates.
  
• Create and manage best-in-class learning programs and processes based online of business capability and skill-building needs across the organization.
  
• Develop content and create training using adult learning theory and instructional design tools.
  
• Facilitate learning solutions and deliver programs in a manner that both engages the learner and produces desired outcomes.
  
• Evaluate and report the effectiveness of training programs using learning data analytics.
  
• Work with Managing Director to assess and address development needs of the training staff to achieve training objectives.
  
• Implement and maintain training policies, procedures, and strategy to ensure internal and external compliance.
  
• Communicate and align knowledge of banking systems, processes, and organizational structure to build strong and impactful relationships with key stakeholders and subject matter experts.
  
• Manage budgets pursuant to assigned projects.
  
• Work with L&TM leaders to ensure overall alignment of all L&TM learning programs.
  

Education, Experience and Skills

• Bachelor's Degree preferred.
  
• 6+ years in Learning and Development or equivalent experience with business training & facilitation
  
• Six Sigma certification preferred.
  
• People management experience
  
• Broad and diverse banking experience
  
• Strong verbal and written communication skills that enables impactful and engaging learning across the bank.
  
• Advanced organizational skills and attention to detail.
  
• Strong project management skills and ability to manage projects with a wide scope with many stakeholders.
  
• Self-directed
  
• Ability to influence and present at various levels of the organization, including with senior leadership.
  
• Able to represent Webster with external parties, including external partners, and vendors to further the strategic goals of HR Learning & Talent Management.
  
• Position is based in our Southington, CT location, candidate must be able to work onsite/hybrid schedule.
  

The estimated salary range for this position is $115,000 USD to $125,000 USD annually. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

#LI-JW1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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