Job Info
At Wellesley, our mission is to deliver an outstanding liberal arts education
to women who will make a difference in the world. Our collaborative
community, comprising faculty, students, staff, and alumnae, is guided by
our shared values. We champion intellectual discovery and excellence,
uphold gender equality as foundational to progress, affirm diversity as
crucial to educational excellence, value connection and community, empower
individuals for social change, and commit to integrity and academic freedom
in our pursuit of knowledge. Join us in this transformative journey!
When applying for the position, please ensure a thorough review of the job
details. If you are an internal employee, kindly utilize the internal portal on
Workday for your application. Prepare a comprehensive resume/cv and cover
letter for upload. Acceptable formats for these documents are either PDF
(.pdf) or Word (.doc).
Job Posting Title
Desktop Support Specialist
Job Description Summary
Admin Exempt
Job Description
Position Summary:
The Desktop Support Specialist is a member of the Computing Support team whose members support all technical support for the College community. This position primarily provides computing support with a focus on problem resolution related to computer operating systems, computer/phone hardware, software such as Google Workspace, Zoom Phone, and digital signage. Participates in support for the range of software in use at the College and responds to trouble tickets sent to our Salesforce based case management system. Diagnoses problems quickly and works under pressure to help individuals have a reliable and successful technology experience. Communicates complex technical directions verbally and in written communication or documentation. Coaches and trains users on how to apply computing and phone solutions, increase productivity, and prevent data loss. Works as a member of the Technology Support Services team and participates in the work of the team with regular shifts at the Computing Help Desk and Classroom Support. This position is required to be on campus.
Primary Position Responsibilities:
- Provides support for computer operating systems, computer/phone hardware, software such as Google Workspace and VoIP; works with individuals across the community to provide information or assistance, resolve their problems and satisfy their expectations; knows about available equipment and services; and is committed to providing quality customer service.
- Provides just-in-time support, both at the Help Desk and across campus, and responds to departmental technical emergencies in order to minimize data loss, meet deadlines, and support the needs of users in a timely manner.
- Tests software and hardware solutions and develops documentation related to LTS solutions.
Performance Profile:
- Users judge computing and technical support to be effective and responsive to their needs. Users have confidence in the services provided as a result of effective diagnosis and resolution of technical problems.
- Response time and quality measures of support meet departmental goals and user expectations. Quick responses to departmental emergencies minimize data loss and ensure mission critical services are maintained.
- Users increase their level of technical competence because of support and training provided and become more self-reliant in resolving technical problems.
Supervises: None
Education Required: Bachelor's degree or equivalent experience, in an information technology field preferred.
Experience Required: Previous experience in a hands-on technical job, experience with a broad spectrum of computer operating systems, applications and hardware, and proven written and verbal communication skills.
Skills and Abilities Required: Knowledge of computer software and hardware on various platforms. Technical competence acquired through formal or extensive on-the-job experience in order to work with and evaluate technical information. Organizes work, sets priorities, and determines strategies to solve technical problems. Performs well as a member of a team and as a self-sufficient individual contributor. Uses computers, operating systems, and applications effectively to analyze information and communicate in the proper format. Verbal, written, and listening communication skills to identify and resolve technical problems and produce clear instructions and documentation using language appropriate for a variety of audiences.
Other: Due to the essential front-line support provided by the Desktop Support Specialist, the position has significant impact across the College. Participates in project teams. Is aware of the expertise of LTS colleagues and calls upon them when their skills will enhance the quality of the work being performed. The changing nature of the work requires that the Desktop Support Specialist be self-motivated and capable of learning new skills. Maintains confidentiality and discretion when working with passworded or sensitive materials. Follows College policies with regards to electronic stewardship and data retention. Displays high standards of ethical conduct
All employees hired are strongly encouraged to be up to date with all vaccination and boosters against COVID-19.
Company Description Wellesley's mission is to provide an excellent liberal arts education to women who will make a difference in the world. We advance our mission by working together as a community-faculty, students, staff, and alumnae.
Embark on a fulfilling career journey at Wellesley College, where we prioritize your well-being and professional growth. As a valued member of our team, you'll enjoy a comprehensive array of benefits and resources designed to enhance both your work-life balance and long-term success.
- Competitive Compensation : Experience competitive wages ensuring your dedication is recognized and rewarded.
- Exceptional Benefits Package: Access a comprehensive benefits package, including health, dental, vision and pre-tax saving benefits, life insurance, disability coverage, and more to safeguard your health and that of your loved ones.
- Commuting and Transportation: Enjoy the convenience of free parking on our picturesque campus, easily accessible from major roadways. We are also accessible via the MBTA commuter rail.
- Paid Time Off : Take advantage of paid vacations, personal days, sick time, and holidays to recharge and maintain a healthy work-life harmony.
- Retirement Savings : Plan for the future with our retirement savings plan. Wellesley College contributes up to 10.5% towards your 403(b) plan for eligible employees
- Work/Life and Wellness: A hybrid work environment for select positions (additional details will be provided during the interview process), caregiving support through Wellthy, legal plan insurance, pet insurance discount and a variety of other resources including retirement planning, free onsite and virtual fitness classes and access to cultural and leisure activities throughout metro-Boston.
- Professional Development: Enhance your skills and explore growth opportunities through continuing training and pathways for growth within our supportive environment.
- Tuition and Education Benefits : Invest in your education with tuition benefits, and access resources to navigate student loan forgiveness, reinforcing our commitment to your ongoing learning.
- Campus Privileges : Enjoy free use of our state-of-the-art athletic and fitness facilities with onsite fitness classes, Library resources, and seize opportunities to attend diverse campus events that contribute to a vibrant community.
Apply today and take your first step toward a rewarding career with Wellesley College - where your unique strengths and success are celebrated as part of our shared commitment to inclusivity!
Worker Sub-TypeAdministrative
Time TypeFull time
EEO StatementAt Wellesley, we embrace and honor difference and diversity. We believe the best ideas-the best solutions-draw on a range of voices, perspectives, and experiences. As a college, and as a community, we are dedicated to assuring that all members for the Wellesley community have an equal opportunity to flourish. Wellesley College is an Equal Opportunity Employer, committed to the diversity of the college community and the curriculum . Wellesley College and all its subcontractors shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that Wellesley College and all of its subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. Candidates who believe they can contribute to that goal are encouraged to apply.