Customer Service Specialist
Roth Staffing Companies

Job Info

Customer Service Specialist
Location: Columbia, MD | Manufacturing Industry
Hours: Monday - Friday 8:30 - 5:00
Compensation: $18 - $20 hourly dependent on experience

Are you passionate about providing top-notch customer service and ready to be the go-to person for handling customer orders, service needs, and building lasting relationships? Ultimate Staffing is working with a dynamic team who is a leading manufacturer of precision instruments, where you'll have the opportunity to collaborate with customers and teams both locally and globally!

What You'll Do:
Be the Face of Our Service: Interact with customers via phone, email, and in person, assisting with purchase orders, returns, and product inquiries.
Keep Things Moving: Enter Return Material Authorizations (RMAs), manage order statuses, and ensure customer records are up-to-date using SAP and our CRM system.
Support the Service Team: Work with the service department and shipping to coordinate product deliveries and on-site visits for our technicians.
Build Strong Relationships: Develop long-term customer relationships by offering prompt, friendly service, preparing quotes, and following up on orders.
Collaborate Internationally: Partner with our counterparts in Germany to streamline customer support and product processes.

What You Bring:
A high school diploma or equivalent (required).
2+ years of experience in customer service or clerical work.
Strong Microsoft Office skills and the ability to handle data entry efficiently.
Experience with SAP and Salesforce (or similar ERP/CRM systems) is a big plus!
Exceptional communication skills-both written and verbal.

If you're organized, customer-focused, and ready to be part of a team that drives success in the manufacturing world, we'd love to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.