Customer Service Representative
SJW Corp
Job Info
Customer Service Representative
Position Summary
The Customer Service Clerk, reporting directly to the Customer Service Supervisor will be the first point of contact for customers with anything related to new or established services while applying knowledge and professionalism of TXWC policies concerning customer service.
Specific Responsibilities
Addresses inquiries for existing new services, billing, water operations, or service as well as complaints via telephone, email, mail, and in person; determines when a work order is needed to assess a customer issue and/or when necessary to consult someone of higher authority for resolution; takes thorough notes from trouble calls and emergencies to determine if TXWC is responsible for repairs or if the customer must make repairs according to Company policy; serves as back up for primary clerks
Receives Service Application and Agreement form and appropriate fees from new customers; explains rates, fees, billing practices, etc. Generates field work orders to initiate service; and to communicate with operations crews regarding services needed
Transmits Service Application and Agreement as well as Account Status Change form and published rates and fees information, etc. to applicants via website, US mail or email in response to phone requests
Process and perform courtesy leak adjustment reviews
Maintains safety training records and SOP's.
Serves as backup for new service /construction
Receive all forms of payment due for existing new service
Enter cash receipts and account information into company cis system
Daily cash reconciliation
Performs other such related duties as assigned
Required Knowledge Skills & Abilities
Proficient in general office equipment i.e., computer, ten-key calculator, phone, scanner, fax and copy machines
Ability to perform mathematical computations accurately and quickly
Excellent oral, verbal, written and interpersonal communication skills and professionalism
Ability to work under pressure and/or with frequent interruptions
Must be extremely well versed in Company' s tariff and possess the ability to clearly explain these details to new customers Ability to effectively document customer information or contact into the notes section of Customer database
Required Education and Experience
Graduation from high school or GED equivalent or higher
Minimum 1 years' experience related to the above duties in Customer Service
Valid Texas driver's license
EEO STATEMENT
Ourcompany provides equal employment opportunities (EEO) to all employees andapplicants for employment without regard to race, color, religion, sex,national origin, age, disability, genetics, pregnancy, gender, gender identity,sexual orientation, marital status, protected veteran or other status protectedby federal, state, and local laws.
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