Customer Service Representative
Beacon Hill Staffing Group, LLC

Job Info

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Customer Service Representative

Position Overview:

Beacon Hill is seeking a dedicated and detail-oriented Customer Service Representative to handle inbound and outbound calls, providing exceptional customer support. In this role, you will act as the primary point of contact for customers, addressing inquiries, resolving issues, and offering solutions that enhance customer satisfaction. The ideal candidate will possess strong communication skills, be a quick problem-solver, and demonstrate a customer-first attitude.

Key Responsibilities:
- Answer inbound calls and respond to customer inquiries regarding products, services, orders, billing, and general information.
- Make outbound calls to follow up on customer concerns, provide product information, and conduct customer satisfaction surveys.
- Resolve customer complaints and issues efficiently, escalating complex cases to the appropriate departments as needed.
- Provide accurate information by clarifying customer requests, researching issues, and offering effective solutions.
- Maintain up-to-date knowledge of company products, policies, and procedures to offer the best customer support.
- Document all customer interactions and follow-up actions in the customer relationship management (CRM) system.
- Collaborate with other team members and departments to ensure customer issues are resolved promptly and effectively.
- Meet or exceed individual and team performance metrics, including call volume and customer satisfaction targets.
- Identify opportunities to upsell or cross-sell products or services based on customer needs.
- Adhere to company policies, guidelines, and procedures to ensure compliance and consistent customer service quality.

Qualifications:
- High school diploma or equivalent required; additional education or certifications in customer service or a related field is a plus.
- Proven experience in customer service or call center environments is preferred.
- Excellent verbal and written communication skills with a professional and courteous demeanor.
- Strong problem-solving skills and the ability to think critically in high-pressure situations.
- Ability to handle a high volume of calls while maintaining a positive and professional attitude.
- Proficiency in Microsoft Office Suite and experience with CRM systems or similar software.
- Ability to work independently and as part of a team in a fast-paced environment.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

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