Customer Service Rep
The Judge Group Inc.
Job Info
Location: Orange, CA
Salary: $23.00 USD Hourly - $26.00 USD Hourly
Description: Our client is currently seeking a Customer Service Rep in Orange, CA!
Schedule: M-F 8a-5p
In-office position
Compensation: Depends on experience
This job will have the following responsibilities:
- Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department.
- Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.
- Communicates, builds and maintains internal and external relationships by prompt and accurate service.
- Identifies and communicates challenges that might arise with the use of professional judgement while adhering to departmental policies and procedures.
- Follows through on and completes all member and provider inquiries or requests.
- Enters accurate, complete and correct documentation into Facets regarding all issues and/or inquires, complaints and grievances. Serves as a resource for other team members.
- Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience.
- 3-6 months of call center experience.
- Typing speed of 40 words per minute (WPM)
Contact: edavis01@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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