Customer Service Intern
Schweitzer Engineering Laboratories

Job Info

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The devices we make at SEL are embedded in the power grid. They prevent blackouts. They make outages safer and shorter in duration; they add cybersecurity, automation, and communication. They use cutting-edge technologies and operate at speeds that push other pieces of the grid to go faster. As a Customer Service Intern, you'll provide support to teams that help our customers protect and control critical electrical infrastructure and power systems worldwide.

As a Customer Service Intern, a typical day might include the following:

• Collaborating with Sales and Customer Service Teams: Provide vital support to ensure seamless operations and exceptional customer experiences.
• General Office Support: Perform clerical duties, including filing and documentation, to maintain organized and efficient office operations.
• Project Assistance: Contribute to various sales and customer service projects and tasks, ensuring timely and effective completion.
• Customer Interaction: Handle phone calls and emails, delivering outstanding customer service to both internal and external clients.
• Data Analysis and Reporting: Review data, and create insightful charts, dashboards, and reports to support decision-making processes.
• Meeting and Visitor Coordination: Assist in scheduling and preparing for meetings and welcoming visitors to SEL, ensuring a professional and hospitable environment.

This job might be for you if you:

• Are pursuing a bachelor's in business, communications, or a related degree
• Have strong writing, documentation, communication and organizational skills
• Have strong computer skills
• Have direct customer service or sales experience is preferred
• Have the ability to be flexible, show initiative, and learn new skills
• Have the ability to work cooperatively in a team environment
• Background check results satisfactory to SEL
• Negative drug test result(s)

Location

Pullman, WA - SEL's corporate office is located in Eastern Washington where you'll enjoy an unmatched quality of life. Enjoy the smaller town life: country space, freedom from traffic, easy access to recreational activities in nearby mountains, rivers, and forests, as well as great schools and universities.

Competitive pay. Superior benefits. Inspiring work.

People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support our interns.

• School matters. SEL managers work with their interns to arrange flexible schedules that accommodate classes and studying while working part-time during the school year.
  
• We challenge and rely on our interns to contribute high-quality work that adds value to our company and gives you an advantage with real-world experiences when seeking jobs after graduation.
  
• We aim to bring great talent to SEL and although not guaranteed, interns are frequently hired for full-time roles upon graduation.
  
• Ask our team about other intern benefits including wellness resources, community connection, and kickstarting retirement savings.
  

Pay Range Data

$16.30 - 18.00 per hour. Our intern pay is determined based on the internship role and your year in. Talk to your recruiter if you are curious about the rate for your year in school.

Communication with Applicants

We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at careers@selinc.com.

SEL is an Equal Opportunity Employer: Vets/Disabled.

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