Customer Experience Coordinator
United States

Job Info

---

Are you looking for more?

At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Processes sales orders and resolves customer product or service issues. Establishes and maintains positive business relationships, internally and externally, to promote Company goals. Significant level of interpersonal and communication skills required. Under directed supervision, follows documented procedures and processing standards, performs basic duties.

What you'll do:

• Uses PC to enter sales orders and order changes to include price quotations, preparation and follow up on purchase orders, and confirmation of shipment dates.
• Examines records, such as bills, computer print outs, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other Company personnel, such as billing, credit, sales, service, shipping, to obtain facts regarding complaint.
• Expedites orders through production or shipping.
• Maintains purchase order files.
• Interfaces with Production Control staff regarding order status and scheduled shipment dates.
• Ensures excellent customer relations. Responds to customer needs, under supervisor's guidance, consistent with Company standards, culture, and business practices.
• Demonstrates teamwork to ensure achievement of team, individual, and corporate sales goals.
• Must be available to work rotating shifts.
• Participates in special projects and performs additional duties as required.

What you have:

• High School Diploma or GED equivalency required.
• Some college in business related field or (CCSS) Certified Customer Service Specialist Program is preferred.

• Basic Computer Skills: in word-processing and spreadsheet applications (MS Word, Excel, Sage, Inet & Electronic mail required).
• Accurate typing with minimum 45 wpm and data entry skills required.
• Ability to learn, follow oral and documented instructions and/or apply general knowledge of Company brands and products information, department procedures, practices, standards, etc.
• General office experience required with exposure in a customer service environment preferred.
• High quality standards with strong attention to detail in generating accurate documents, data enter, filing and meeting shipping deadlines.

What you're good at:

• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Ability to demonstrate strong organizational and problem-solving skills required.
• Ability to demonstrate strong interpersonal relationship building skills.
• Must be an effective team member.
• Ability to prioritize and manage time effectively.
• Fast learner, dependable and reliable.
• Team player, who is proactive, positive and helpful.

What else?

• Normal Office environment- Minimum physical effort required. The work is sedentary, typically, the employee may sit comfortably to perform the work.

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

---