Communications Digital Manager (Communications Generalist)
Indiana University

Job Info

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Department

JACOBS SCHOOL OF MUSIC (BL-MUS-IUBLA)

Department Information

Love content? Do you craft amazing posts, thrill to see them, and then obsessively check the stats? Then we want you on our team! The IU Jacobs School of Music seeks a social media and digital specialist who is experienced/interested in photo and video creation for our small but mighty team. We are looking for a Team Member: someone who is creative and a great writer, who works collaboratively, and who understands the value of strategic planning. We seek someone who can work and adapt under pressure and is enthused about publicizing all the programs and products of Jacobs School of Music.

Job Summary

Department Specific Responsibilities

• Writes, manages and posts organic and paid social media content for digital channels, a deft creator and producer.
• Takes the lead on managing social media content calendar timelines and publication.
• Understands analytics and data-driven management; leverages Hootsuite, Meta, and other social media analytics tools for reporting and optimization.
• Tracks competitor content and social media trends that may impact strategy and tactics.
• Adept in the use of CRM (Salesforce or otherwise).
• Takes responsibility for community management, including timely response to reviews, comments, direct messages, tags, and shares/re-shares.
• Works collaboratively across the team for asset creation as well as innovative placement and dissemination.
• Coordinates content promotion and paid ad campaigns on social platforms.
• Works largely onsite, but is happy and skillful out in the field capturing photos and footage.

General Responsibilities

• Independently creates basic and complex communications for print and e-distribution on behalf of department or functional area within department and in support of departmental goals and objectives; communications may be interdepartmental; staff, faculty, or student-focused; or external.
• Responds to inquiries and requests and explains policies, procedures, and context of communications.
• Manages relationships with various internal and external stakeholders and creates communications coverage for relevant initiatives, events, and programs.
• Prepares communications timelines and shares progress of communications toward relevant deadlines with manager, team members, and other relevant constituents.
• Regularly monitors relevant social media and news sites; researches relevant subject matter to increase knowledge in area(s) of specialty.
• Utilizes various communications software programs and delivers communications in multiple formats to a variety of audiences.
• May provide guidance to lower-level Communications Generalists.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in communications, journalism, English, public relations, or related field

WORK EXPERIENCE

Required

• 2 years in relevant field

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure

Preferred

• Detail-oriented and efficient, with strong organizational skills
• Ability to work on multiple projects simultaneously and meet tight deadlines
• Has awareness of social media and PR trends, as well as competitive intelligence techniques
• Is adept at cross-channel posting, content strategy and brand building
• Can build relationships across all organizational departments, including overarching IU requirements
• Brings a sense of humor

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

$53,000 - $58,750 based on education and experience levels

Work Location

IU Bloomington campus

This is primarily an in-person position with occasional remote work.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Marketing & Communications

Job Family: Communications Generalist

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

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Telephone: 812-856-1234

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