Case Manager - Healthy Opportunities Program
VOA Chesapeake

Job Info

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Job Title: Case Manager

Group: Programs

Department: Healthy Opportunities Program (HOP, NC)

Region: NC

Location: Columbus County and surrounding area

Classification: Exempt

Status: Full Time

Reports to: Program Coordinator

Supervises: N/A

Travel Requirement: Travel in the NC Region, as needed.

COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America-one of the nation's largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged 'to go wherever we are needed and do whatever comes to hand'. Their declaration continues to guide Volunteers of America's impact on 'Helping America's most vulnerable'.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

As the key Human Services Organization (HSO), VOACC will provide housing navigation support and sustaining services in Bladen, Pender, and Columbus counties in NC. The Case Manager is responsible for providing one to one case management and/or educational services to prepare and support an individual for stable, long-term housing.

RESPONSIBILITIES

• Identify housing preferences and needs
• Connecting the individual to social services to assist with locating housing necessary to support meeting medical care needs
• Assist individuals to complete housing applications
• Assist the individuals to complete a housing support/crisis plan to support independent living in their own home
• Assist the individual to develop a housing stability plan and support the follow through and achievement of the goals defined in the plan
• Assist the individual to complete reasonable accommodation requests
• Identify vendors for and coordinate housing inspection, housing move in, remediation and accessibility services.
• Assist with budgeting and providing financial counseling for housing/living expenses as well as providing financial literacy education and budget basics
• Locate community-based consumer credit counseling bureaus
• Coordinate other polite housing related services including transportation to housing related services, logistics of the move, utility set up and reinstatement, obtaining furniture/commodities to support stable housing, referral to legal supports to address needs related to finding/maintaining stable housing.

Tenancy Sustaining Services

• Assisting with the inspection for housing safety and quality which is required to be conducted by a certified professional
• Provide housing move in support which include assisting the individual with non- recurring set up expenses
• Provide essential utility set up which is a non-recurring set up cost for essential habitable housing
• Assist with home remediation services which are coordinated and furnished to eliminate known home-based health and safety risks to ensure the living environment is not adversely affecting the individual's health and safety
• Assist with home accessibility and safety modifications as well as healthy home goods
• Assist individuals with one-time payments for security deposit and first month's rent
• Assist individuals with short term post hospitalization housing
• Use ofNCCare360 for Pilot Service Referrals, Invoicing, and Reporting
• Support identification and enrollment of pilot eligible individuals
• Participate in pilot related training and technical assistance efforts
• Participate in pilot convenings
• Other duties as assigned

EFFECT ON END RESULT

• Program participants are provided timely and effective assistance in the evaluation of their immediate and long-term housing needs.
• Community resources are identified and utilized to support and promote housing stability alongside the necessary and appropriate wrap-around support services.
• Provides empathy and support to engage and encourage vulnerable clients.
• Helps provide a safe and supportive environment for clients.
• Maintains a positive image in the local and professional communities.
• Ensures compliance with agency, Federal, State and local laws and regulations and funding source requirements.
• Maintains accurate and current data collection.

PHYSICAL REQUIREMENTS

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• Operating office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of time

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

REQUIREMENTS

• A Bachelor's degree in a Human Services or related field; a Master's degree is preferred
• Experience required in communication, peer support, care coordination, case management, motivational interviewing, advocacy, and social service connections where applicable.
• Familiarity with the Housing First model, housing/homeless is desired.

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