Applications Support Specialist (IT) - IL, USA
Moraine Valley Community College

Job Info

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Job Title:

Applications Support Specialist (IT) - IL, USA

Department:

Application & Web Service

Work Location:

Main Campus

Duties:

Under general direction, the Applications Support Specialist is responsible for the maintenance and support of 3rd-party applications which integrate into and/or enhance the functionality of the college's ERP, Ellucian Colleague. Serving as a member of the Application & Web Services team, the Applications Support Specialist also assists with technical support over the phone and in person. The Applications Support Specialist is dedicated to the learning college concepts by developing programs and facilitation activities that promote student success and lifelong learning.

Responsibilities include the following. Other duties may be assigned.

1. Primary responsibility is 3rd party software maintenance, administration, support and customer service.
2. Work with vendor support personnel to resolve application issues.
3. Work with other Information Technology staff to implement and maintain 3rd party software.
4. Provide technical support over the phone and face-to-face
5. Assist in testing and integrating 3rd party applications with the college ERP.
6. Document 3rd party application processes and procedures.
7. Assist with software maintenance and activities.
8. Assist in training college staff on installed software.
9. Become familiar with available help resources
10. Stay updated on campus technology changes.
11. Direct calls to appropriate MVCC staff as necessary.
12. Performs other related duties as assigned.

Education/Experience:

Associate's degree in IT-related field (bachelor's degree preferred), 1-3 years' experience working in an end-user computing environment, and experience with PC and/or Apple Mac microcomputers required.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of computer operating system concepts and operation
• Knowledge of commonly used software, such as the Microsoft Office suite; hardware, and other equipment
• Knowledge of ERP, Ellucian Colleague and other systems helpful
• Above average communication skills, and professional demeanor
• Ability to work responsibly with or without direct supervision
• Demonstrated analytical ability to logically approach problems

Position Status:

Full Time

Hours:

General hours: Monday - Friday 8:00 am to 5:15 pm
On-Site Location: Palos Hills, Illinois (USA)

*This is an on-site position. Alternative work schedule/remote opportunities may be available as applicable after probationary period. On call 24 hours a day - 7 days a week for emergencies.

Minimum Starting Rate:

$59,770 (plus exceptional benefits)

Hourly/Salary:

Salaried

Review of Applications Begins:

11/18/2024

Posting Number:

AP00506P

Open Date:

11/06/2024

Open Until Filled:

Yes

Special Instructions to Applicants:

Please apply online through the jobs.morainevalley.edu site.

NOTE: Please do not use a third-party site such as Indeed to submit your application. Upon successful submission, you will receive a confirmation email. Questions, please contact hr@morainevalley.edu or 708-974-5704.

To ensure consideration, please apply prior to the review date. Moraine Valley Community College Office of Human Resources L167 (708) 974-5704

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