Analyst, Distributor End Customer Operations (hybrid)
Becton Dickinson NA

Job Info

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Job Description Summary
Reporting to Sr. Manager, Distributor and Central Membership, this role is accountable for distributor chargeback and sales trace processing, develop and execute analytic and reporting solutions. This role will promote continuous improvement through automation, process standardization, data insights, and best practices to drive team efficiency and accuracy utilizing multiple ERP systems, technologies to streamline and simplify operations and support all BD businesses. The analyst will be responsible for data strategy, customer account matching, cross referencing, new account creation, and sales tracing denials. This position will drive best in class efficiency, innovative, and establish policy, process, and governance to ensure a significant reduction in outstanding sales tracing customer related errors for all US business segments. Working in partnership and collaboration within the Contract Solutions team, IT, and with other Commercial Contracting and Operations teams, this position will provide expertise to drive internal operating efficiencies through data alignment that will maximize operating results, revenue, and profitability.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Responsibilities

• Developing data strategy and building measurement framework, KPIs, data analysis, SLA's (service level agreements), and IIG's to meet the strategic goals of the organization.
• Accountable for all aspects of the chargeback and sales trace process including submissions, resubmission processing, denials dispositions lines, and chargeback settlements for our top distributors.
• Manage the timely and accurate processing and validation of daily submitted and resubmitted chargebacks leading to written off the AR
• Maintain membership lists from customers and update the members on the customer master data, need to ensure proper COT is assigned for each member.
• Develop and implement solutions that drive automation, operational best practices, standardization, and a significantly improved rate of resolution for sales tracings end customer related errors in order to determine possible fixes to eliminate future error lines.
• Partner with Contract Operations, Offer Development and Customer Care functions to support business process continuous improvement activities, identify insights on root cause analysis/error prevention solutions and execute operational enhancements.
• Strategically analyze and maintain customer data, customer cross references, and tracking of customer related sales tracing errors
• Manage the updates and account creation efficiently across multiple ERP platforms (SAP Vistex, JDE), leveraging BOTs and other automation.
• Coordinate with IT, Commercial Analytics, CMDM, and other Commercial Operations teams to develop and deploy solutions that support Contract Operations strategies and policies.
• Leverage existing MS Access, SQL Server, Powe BI dashboards, and Python to speed improvement results.
• Provide subject matter expertise and support the design and implementation of solutions that improve accuracy, timeliness, and efficiency for team member business process operations to minimize disputed chargeback financial exposure and rebate reserves across all businesses.
• Efficiently analyze customer master data with regards to timely dispute resolution and Distributor Partner Cross Referencing and the creation and management of non-transactional accounts

Qualifications

• BA/BS required.
• 1+ years' experience across Commercial Contract Operations, analytics, master data management, IT development, and continuous improvement activities
• Strong technical skills in applications such as MS Access, MS Excel, Python, Power BI, SAP, ERP systems along with analytics and reporting solutions experience
• Strong understanding of chargeback operations, pricing claims management, contract operations, policy, and process development, contracting technologies and automation capabilities.
• Innovative thinker with ability to drive change and effectiveness through automation and process excellence.
• Ability to collaborate with IT, Commercial Analytics, and CMDM to drive analytic and reporting solutions for customer data process efficiency, timeliness, and accuracy.
• Demonstrate a growth mindset to identify opportunities for continuous improvement to drive value and become a change agent.
• Analytical problem solver with business acumen. Able to evaluate key business drivers and develop clear solution recommendations
• Ability to understand, organize and deliver on critical business requirements to drive solutions that advance our Contract Operations capabilities and achieve operational goals.
• Ability to work well in a matrixed team environment, self-motivated and able to work independently while achieving expectations.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Required Skills

Optional Skills

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Primary Work Location
USA NJ - Franklin Lakes

Additional Locations
USA IL - Vernon Hills

Work Shift

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