ACIS ITSM Analyst Intern
University of North Carolina at Chapel Hill

Job Info

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Department:

Renaissance Computing Inst - 637100

Career Area :

Other

Posting Open Date:

10/10/2024

Application Deadline:

10/21/2024

Position Type:

Temporary Staff (SHRA)

Position Title :

ACIS ITSM Analyst Intern

Position Number:

20067572

Vacancy ID:

S024180

Full-time/Part-time:

Part-Time Temporary

Hours per week:

16

Position Location:

North Carolina, US

Hiring Range:

$12.00-$18.00

Proposed Start Date:

11/04/2024

Estimated Duration of Appointment:

6 months not to exceed 11 months

Be a Tar Heel!:

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit:

Are you ready to go beyond the state of the art?

At the Renaissance Computing Institute (RENCI), we use data, creativity, and inclusive teaming to revitalize how science is done. Fostering data science expertise and creating cyberinfrastructure isn't just about solving known problems - it's about expanding human potential by unlocking data.

We need innovators, builders, strategists, technologists, architects, and creative thinkers across all domains to drive this work forward. When you join our team, you'll:
- Spend your time solving the interesting and unique problems of research and development.
- Shape your future through experimentation and unfettered access to premier education and research.
- Make connections to people and projects that ignite your passion.

We understand that differences among individuals and ideas are essential for driving innovation, and we are firmly committed to cultivating collaborations that celebrate these distinctions. We provide the tools you need to do your job effectively; we offer flexibility so you can be the most productive version of you; and we encourage thoughtful and challenging discourse.

Join our research institute at the University of North Carolina at Chapel Hill today and help us spark a scientific renaissance across the Research Triangle Park, North Carolina, and beyond.

Position Summary:

The Advanced Cyberinfrastructure Support (ACIS) team at the Renaissance Computing Institute (RENCI) is seeking an intern through the RENCI STAR program. This internship will serve in an ITSM Analyst role for ACIS. The internship is available to current undergraduate students in their Junior or Senior year.

For the Fall 2024 semester, the ITSM Analyst STARship will focus on the integration and enhancement of the IT service management toolset used to deliver the IT services provided by the ACIS team. The ITSM Analyst engages with IT staff, developers, researchers, and other end users at RENCI to gather data on the delivery and operational effectiveness of the infrastructure and operations environment.

The ITSM Analyst will:
* Learn IT Service Management (ITSM) principles and ITSM lifecycle, with a focus on Incident Management, Service Request Management, and Change Management.
* Gain skills in the Atlassian product suite (Jira, Jira Service Management, Confluence, Atlassian Intelligence) to guide operational implementation of ITSM.
* Gain an understanding of the interrelationships among IT infrastructure and application components.
* Learn how IT security policies and IT security control frameworks impact the development and delivery of IT services.
* Learn to assess the business value of IT services from the customer perspective.
* Present updates on IT services to key groups (e.g., PMO, CT, SW Architecture).
* Collaboratively develop updated releases of the ACIS ITSM toolset.
* Student will assist with the drafting updates to the ACIS IT service delivery strategy.
* Provide input to an upcoming release of the IT Service Catalog.

Minimum Education and Experience Requirements:

Demonstrated possession of the competencies necessary to perform the work.

Required Qualifications, Competencies, and Experience:

* This internship is only available for current undergraduate students in their Junior or Senior year.
* Strong teamwork and collaboration with a diverse group of people.
* Effective relationship/partnership building and interpersonal networking.
* Excellent written and verbal communication, interpersonal skills, and analytical abilities.
* Sound time management and task coordination skills.
* Ability to apply independent judgement to plan and coordinate project activities.
* Experience collecting, organizing, and analyzing information to meet defined objectives.
* Experience delivering presentations to varied audiences.

Preferred Qualifications, Competencies, and Experience:

* Working knowledge of information technology concepts, including a range of hardware, software, and infrastructure. General software programming knowledge.
Familiarity with collaboration tools (M365, Slack, Zoom, etc.) is a plus.
* Ability to conduct research and analyze data related to IT infrastructure, IT service delivery, and operational process improvement.
* Business case development for business plan and business strategy.
* Relationship/partnership building, networking, marketing/online presence.
* Basic understanding of IT service management (ITSM) methodologies is a plus.

Campus Security Authority Responsibilities:

Not Applicable.

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